IT Change Manager
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Are you a master of orchestrating smooth technical transitions? Do you thrive in dynamic environments where you can bridge the gap between IT operations and business continuity?
We are looking for an IT Change Manager to oversee the end-to-end lifecycle of Request for Changes (RFCs), minimize business disruptions, and step up as a Change Supervisor and Major Incident Manager when it matters most
The Mission
You will be the guardian of our IT stability. Your main mission is to lead the daily operations of Change Management, ensuring proper authorizations are in place before technical deployments. You’ll also guide deployment planning, resolve critical IT outages, and help the organization adapt smoothly to new technical challenges.
What You’ll Do:
- Change Management & CAB Leadership: Manage the end-to-end lifecycle of RFCs, assess interdependencies, and run the Change Advisory Board (CAB) meetings.
- Operational Supervision: Coordinate planning, building, testing, and implementation phases. Advise Change Agents and fix CMDB anomalies via the ITAM process.
- Major Incident Management: Take full ownership of P1/P2 incidents. Lead technical "war rooms," act as the main communicator for senior executive leadership, and perform root-cause analysis. (Note: This includes being on-call 24/7 a few days per month).
- Problem Management: Run proactive and reactive investigations to permanently eliminate recurring incidents. You will also help further define and develop this process alongside the operational team
- Strategy & Collaboration: Develop change strategies, communication plans, and training programs while managing resistance across Operations, IT, Finance, and HR.
- Education: Bachelor's or Master's degree in Computer Science, Change Management, or a related field.
- Experience: At least 3 years of hands-on experience in IT Change Management.
- Technical Skills: Strong understanding of ITIL processes (an ITIL certification is a major asset).
- Languages: Native-level fluency (or significant asset) in Dutch or French, combined with excellent professional English.
- Key Strengths: Strong analytical, organizational, and reporting skills with a rigorous work ethic. You are persuasive, customer-oriented, and results-driven.
What's In It For You?
Join a leading retail brand and enjoy a highly competitive market salary packed with extra-legal benefits:
- Company car OR a flexible mobility budget + bicycle leasing.
- Meal vouchers, gift cards, and exclusive discounts on your Carrefour shopping
- Smart Way of Working with flexible hours and great work-life balance.
- Tailor-made training plans and real career evolution opportunities.
Ready to drive impactful change with us?
Apply directly via the link below
#ITChangeManager #ITIL #ChangeManagement #IncidentManagement #CarrefourJobs #TechJobs #Hiring #BelgiumJobs
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