IT Technician

The technician shall be capable of managing an IT environment in the broadest sense of the term; using deployment and software management tools; making modifications in Active Directory (GPOs, groups, users, OUs); updating inventory; assigning IP addresses and understanding what a VLAN is; being comfortable with Microsoft and Android operating systems; assisting lower support levels in solving hardware and software issues on all types of devices; providing user support by telephone, email and through a ticketing system; having an understanding of what SSO (Single Sign-On) is; prioritizing interventions according to urgency; being multitasking, versatile and resistant to stress.

Required Profile

Core Activities

• Install peripherals.
• Ensure maintenance and servicing of installations.
• Diagnose failures or anomalies.
• Restore a computer or peripheral to operational condition, including its network components.
• Complete technical intervention reports.

Specific Activities

• Install protection tools.
• Connect a computer to a wired network.
• Configure and secure wireless connections.
• Configure a peer-to-peer local network.
• Use remote maintenance tools.
• Restore software functionality.
• Guide users through problem-resolution processes.
• Connect a user to a wired or wireless network.
• Provide technical support.
• Perform backup operations.
• Assess intervention costs.
• Resolve technical problems, such as identifying workstation failures and replacing defective components.
• Repair defective compoEnnents through replacement or restoration.
• Ensure maintenance and upgrades of software programs.
• Ensure the availability and security of network applications.
• Ensure the availability and security of operating systems.

Skills Required for the Mission

• Comply with procedures (notably ISO 27001), standards and methods (ITIL, etc.) and the tools in use .
• Respect agreed working hours.
• React quickly, calmly and with self-control in the event of unexpected situations.
• Strictly apply company rules regarding safety, hygiene and environmental protection.
• Respect professional ethics and apply the regulations and instructions in force within the company.
• Present a positive image of the company .
• Integrate into the working environment.
• Communicate easily.
• Support the company's objectives.
• Work methodically and rigorously.
• Respect logical and methodological processes.
• Strictly follow technical documentation.
• Adapt to new products and technologies.
• Analyze and synthesize technical information.
• Develop technical and functional relationships within the working environment.
• Remain constantly attentive to customer needs.
• Demonstrate pedagogical skills.
• Demonstrate flexibility.

Experience and Expertise

• Experience in the maintenance of medical carts.
• Experience in a hospital environment.
• Proficiency with SCCM tools for workstation deployment.
• Ability to configure solutions (or environments) such as BOMGAR, Office 365, SSO, etc