Account Manager

The Account Manager is responsible for the sales performance of the Life Saving products and immunotherapy tablet portfolio in Luxembourg. The GPs Account Manager contact and visit GPs and other relevant stakeholders within the allergy field to provide on-label pharmaceutical information in order to support the HCP’s allergy journey. The Account Manager implements the ALK business strategy within the region and in accordance with the national business plan. Maximizes territory sales performance, by implementing the Territory Action Plan (TAP) and local visit plan. Builds relationships with physicians, prescribers, stakeholders and local allergy networks within the allergy field to optimize the awareness, acceptance and use of ALK’s immunotherapy tablets and Life Saving products. Supports and initiates collaborative projects to implement local allergy treatment protocols and guidelines. Implements ALK allergy projects with local customers in collaboration with the Account Manager visiting Specialists.

Complies with applicable laws in providing physicians with pharmaceutical information, material and literature. Provides expertise and customer service to accounts, physicians, stakeholders and other medical/therapeutic clients within the allergy business. May gather data on market trends, competitive products and pricing to capitalize on selling opportunities. Works in close collaboration with Commercial Director, with Sps Account Managers, Marketing Dpt, Medical Dpt and Customer Service Dpt.

The Role

This challenging role has plenty of variety, so you will need to be able to manage multiple customers, accounts and projects simultaneously and effectively. The core purpose of the role is to implement the ALK strategy and to maximize territory tablet and Life Saving products sales.

Formal education or academic degree

• University degree (Bachelor or Master) in a scientific or related field, and/or Business degree (M. Sc. level preferred) in a related field, and/or equivalent related experience
• Preferably sales representative experience within the healthcare field in Luxembourg
• Driving license B

Responsibilities

• Implementation, monitoring and adjustment of the visit call plan
• Excellent execution of the product key messages within the sales call, based upon a high level of knowledge, structure and interaction – build bridges
• Excellent execution of the sales action planning KPI’s: coverage & frequency, # field days, # visits, contact rate, # appointments, % visits from appointment, # educational meetings
• Development, execution, monitoring and adjustment of the Territory Action Plan (TAP), thereby contributing to the national business plan objectives
• Based upon frequent sales, activity and environmental analysis of own territory
• With concrete objectives, priorities, activities and deadlines (SMART)
• With inclusion of territory budget responsibility
• Explore, build, develop and maintain relationships with physicians, prescribers, stakeholders and associations within the territory allergy field
• Through face‑to‑face visits and organizing educational group meetings
• With inclusion of the latest scientific and guidelines insights within the allergy field
• In collaboration with the Sales colleagues, Marketing and Medical Department
• Successfully implement ALK support projects and programs within the assigned territory
• In collaboration with relevant internal stakeholders within Sales, Medical and Marketing – build bridges
• Sales Compliance
• Responsible for being up to date with national pharma code of conduct regulations
• Secure that all sales activities are implemented in accordance with applicable national rules & regulations
• Report all activities in VEEVA CRM including the RMM material distributed
• Encode in VEEVA and monitor samples delivered on request to HCP.

Targeted Customers And Customer Groups

• GPs and pharmacists
• Relevant scientific societies networks
• Explore stakeholders within current and new target

Skills/Personality

• Strong communication and presentation skills:
• Aiding implementation of the national marketing and product strategy
• Driving local physicians, prescribers and stakeholders in favour of ALK immunotherapy
• Commercial and result driven: realising, monitoring and adjusting own activities in order to pursue growth
• Being a trustworthy and reliable partner for internal and external stakeholders
• Taking responsibility and ownership of business within the territory
• Entrepreneurship and leadership
• External healthcare awareness and translate them to local customer needs in order to drive sales
• Networking capabilities: bu