Senior Director, Technology Services EMEA

The Senior Director, Technology Services EMEA is the senior Technology Services leader for the region and a member of the Global Technology Services Leadership Team and the EMEA JJT Council. Reporting to the Global Vice President of Technology Services and Chief Technology Officer, this leader will advance the Technology Services strategy and industrialisation agenda across EMEA and deliver measurable business, technology, operational, financial and people outcomes.

Technology Services delivers critical services, platforms, products and capabilities at enterprise scale. The organisation is focused on technology that is scalable, reliable, resilient, secure and compliant by design, while improving the experience, speed and ease with which these services are consumed.

You will be responsible for

• Serve as an active member of the Global Technology Services Leadership Team, contributing insight on the EMEA business environment, strategic programmes, external developments and innovation.
• Translate global Technology Services strategy, service roadmaps, standards and architecture into clear regional priorities, execution plans, adoption objectives and measurable outcomes.
• Partner with regional business technology leaders and global service owners to ensure regional requirements are surfaced early and incorporated into scalable global capabilities.
• Drive adoption and reuse of global platforms, products, services and architectures while reducing duplication, local exceptions and unnecessary complexity.
• Ensure adherence to enterprise security, compliance, architecture and process standards while addressing relevant regional regulatory and operational requirements.
• Shape EMEA JJT Council governance to support adoption, agility, cost efficiency and enterprise-wide outcomes.

People leadership, talent and organisational change

• Lead, coach and develop direct and indirect teams across the regional Technology Services organisation, setting clear expectations and aligning goals with Technology Services and JJT priorities.
• Partner with global service leaders on performance, development, succession and future-ready capability building for regional talent.
• Create an inclusive, one-team culture in which global and regional colleagues are heard, supported and accountable for shared outcomes.
• Champion new ways of working and lead change adoption across regional business sectors, functions and Technology Services teams.
• Provide visibility of high-potential talent and strengthen diverse regional and global talent pipelines.

Operational governance and service performance

• Monitor service health through service levels, key performance indicators, operational metrics and stakeholder feedback, and take action when expectations are not met.
• Engage in global service governance forums and ensure appropriate regional representation in decisions affecting EMEA services.
• Partner with global service owners on major incident management, problem resolution, continuous improvement and systemic service issues.
• Identify and mitigate operational, workforce, vendor, cybersecurity, compliance and country risks in collaboration with relevant global and regional partners.
• Establish transparent feedback mechanisms to understand the regional customer experience and improve service delivery.

Business engagement, value delivery and responsible AI adoption

• Act as a trusted Technology Services adviser to the EMEA JJT Council and regional business stakeholders, aligning services and capabilities with business priorities.
• Build strong relationships across sectors, functions, product teams and technology leadership, communicating capabilities, performance, constraints, decisions and changes clearly.
• Partner with Finance and global service owners to optimise technology investment, improve cost transparency and demonstrate value from global services.
• Identify opportunities for innovation, optimisation and automation that improve regional Technology Services and business operations.
• Accelerate responsible AI adoption using approved enterprise capabilities to improve productivity, service delivery and business value.
• Encourage teams to redesign work and processes where appropriate and scale successful use cases through approved global platforms, patterns and services.
• Partner with AI platform, data, governance, security, privacy and technology teams to ensure responsible adoption aligned with enterprise requirements.

Financial, risk, security and compliance stewardship

• Manage the EMEA Technology Services financial portfolio and partner with Finance and global service owners to strengthen financial discipline and transparency.
• Ensure regional services and capabilities meet enterprise se