Consultant Costumer Service
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Als Consultant Customer Service bij Belfius Connect ben jij de stem van onze bank. Je bent geen traditionele callcenter-medewerker die enkel telefoontjes doorverbindt; jij bent een deskundig adviseur en de cruciale schakel tussen de klant en onze lokale bankkantoren.
Je analyseert vragen, denkt proactief mee en biedt direct oplossingen (bijvoorbeeld rond kaartlimieten). Jouw doel? Een feilloze customer journey. Bij Belfius Connect focussen op kwaliteit en maximale klanttevredenheid.
Jobomschrijving
- Eerstelijnscontact: Je ontvangt inkomende oproepen van bestaande klanten op een hartelijke, professionele wijze.
- Behoefteanalyse: Je luistert proactief en bepaalt de beste route: los je de vraag zelfstandig op, plan je een afspraak in en schakel je door naar specialist?
- Probleemoplossing: Je gebruikt de Belfius-kennisbank om heldere uitleg te geven over rekeningen en kaarten, en helpt concreet bij blokkades, limietverhogingen of verzekeringsvragen.
- Administratieve opvolging: Je registreert interacties nauwkeurig in onze digitale systemen voor een vlekkeloze overdracht naar de lokale kantoren.
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