API-Focused Customer Support Specialist
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Apideck is seeking a dedicated Customer Support team member to join our Product department. You will be the first point of contact for customers, helping them troubleshoot API use and navigate integrations. Responding via email, Slack, chat and phone, you will resolve issues or escalate as needed.
You will gather customer feedback to improve APIs and documentation and work closely with the technical team. This role requires strong English communication, a customer-centric mindset, and the