Customer Success Advocate F/M
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Esker is seeking a Customer Success Advocate responsible for managing customer relationships following the implementation of our solutions. In this role, you will oversee a portfolio of 20+ customers, develop strong product expertise, and support clients in optimizing their use of Esker solutions to enhance operational efficiency.
Your responsibilities – #PositivelyImpactful
- Manage and strengthen relationships with assigned accounts in alignment with the Customer Success Engagement Program.
- Deliver a high‑quality customer experience that drives solution adoption, customer satisfaction, and improved NPS results.
- Collaborate with Support and Professional Services teams to address customer needs and resolve issues.
- Proactively gather and share customer feedback to enhance the customer experience, improve Esker products, and identify cross‑sell and upsell opportunities.
- Maintain in‑depth knowledge of Esker solutions and act as a trusted product expert for your assigned portfolio.
- Conduct regular business reviews, monitor customer KPIs, and provide value‑driven reporting.
- Work closely with global Customer Success teams to minimize churn and prevent account downsizing.
Your work environment – #PositivelyConnected
- Join our newly established Benelux team in our brand‑new offices in Ghent, while benefiting from the tools, processes, and support of Esker’s international Customer Success organization. You’ll be part of a global network with strong collaboration and shared best practices.
Your profile
- Bachelor’s degree or 2+ years of equivalent professional experience.
- Strong professional communication skills; fluency in English and Dutch required, with French considered a plus.
- Effective time‑management skills and the ability to work collaboratively in a professional team environment.
- Proficiency in Microsoft Office and sufficient technical skills to perform basic configurations; knowledge of Power BI and AI tools is an advantage.
- Proven ability to manage multiple customer accounts simultaneously.
- Strong customer and account management abilities, with a solution‑oriented and analytical mindset.
- Minimum of two years’ experience in customer service, customer training, or account management.
- Ability to travel to customer sites or to Esker’s headquarters in Lyon.
What we offer – #PositivelyFulfilled
- An international environment
- An agile organization
- Meal vouchers worth €8
- Hospital insurance and group insurance
- Eco-vouchers
- €50/month for mobile contract and phone
- Remote work
- €135/month for Home office Allowance
- 5 additional vacation days
- Performance-based bonus
At Esker, we are committed to equal opportunities and take pride in making diversity a strength. That’s why we welcome all talents and encourage anyone with the skills listed in this job posting to apply.
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