Strategic Partner Performance Lead

Il y a 5 jours

Limburg, Luik, Belgique Mobile Vikings nv Temps plein 80 000 € - 110 000 € Contrat

Mobile Vikings nv is seeking a Partner & Performance Lead to own the relationship and performance with our external customer service partner. You will manage contracts, SLAs, and financials while ensuring high-quality service and strong collaboration.

The role requires bridging internal teams with the partner and turning data into actionable improvement plans. You will lead routine reviews, monitor KPIs like Quality and CSAT, and travel quarterly to partner sites in Ghent and Meknes to keep