Strategic Partner Performance Lead
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Mobile Vikings nv is seeking a Partner & Performance Lead to own the relationship and performance with our external customer service partner. You will manage contracts, SLAs, and financials while ensuring high-quality service and strong collaboration.
The role requires bridging internal teams with the partner and turning data into actionable improvement plans. You will lead routine reviews, monitor KPIs like Quality and CSAT, and travel quarterly to partner sites in Ghent and Meknes to keep