French Speaking Technical Support Customer Experts

French Speaking Technical Support Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As experts in human capital and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their career in international markets.

Job Overview

We are currently sourcing candidates for a prestigious French Speaking Technical Support Customer Experts position in Greece within the booming consumer electronics sector. This is a unique opportunity to provide world-class technical assistance to users of cutting-edge technology while enjoying the vibrant lifestyle that comes with finding top-tier French-speaking jobs in Greece.

Key Responsibilities

• - Provide high-quality technical assistance to customers regarding the latest consumer electronics devices.
• - Troubleshoot software and hardware issues via phone, email, and live chat in French.
• - Ensure customer satisfaction by delivering clear, concise, and helpful technical guidance.
• - Document all customer interactions accurately within the CRM system to maintain service standards.
• - Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
• - Participate in regular team briefings to align on support goals and technical updates.
• - Escalate complex technical cases to the appropriate engineering departments when necessary.

Requirements

• - Native or fluent French (spoken and written) is mandatory for this role.
• - Valid EU passport (mandatory) to facilitate your move to Greece.
• - A passion for technology and consumer electronics with a natural ability to explain technical concepts.
• - Excellent communication and problem-solving skills in a fast-paced environment.
• - Previous experience in technical support or customer service is considered a strong advantage.
• - Availability to work in a rotating shift pattern.

Benefits

What We Offer

• - Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• - Monthly Performance Bonus linked to service quality.
• - Fully Paid Relocation Package (flight, transfer, hotel stay upon arrival).
• - Comprehensive, fully paid initial training program on consumer electronics systems.
• - Health Insurance coverage and additional corporate benefits.
• - The opportunity to build a career through our exclusive French-speaking jobs in Greece program.
• - And Much More...

Life in Greece

Choosing one of our French Speaking Technical Support Customer Experts positions in Greece means choosing an unparalleled lifestyle. Greece offers a perfect blend of ancient history, stunning Mediterranean beaches, and a vibrant nightlife that makes it one of the most desirable places to live. With sunshine almost year-round, your days off in Greece can be spent exploring historic sites or relaxing by the Aegean Sea.

Beyond the climate, Greece provides a high quality of life with an affordable cost of living and a world-renowned culinary scene. Our relocation package is designed to make your transition to Greece seamless and stress-free, ensuring you can focus on your professional development while enjoying the incredible hospitality that Greece is famous for.