Service Operations Engineer

Il y a 4 jours

GrâceHollogne, Luik, Belgique Rolls-Royce Temps plein 55 000 € - 85 000 € Contrat

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Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1st line support); coordinate those interventions with the Field Service Technicians team;
Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1st line or 2nd line support);
Determine root cause and prepare technical reports, following system failures;
Organize the implementation resolutions to technical issues in the field;
Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according to an agreed work convention;
Manage warranty claims, in coordination with the concerned internal departments;
Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region;
Be a trainer at our training centre in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.

Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…);
Support to RR subsidiaries (regular status review meetings, as well as on-demand support)

Engineering degree Electrical / Electromechanical
or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company;
Experience in a technical after sales department is an asset;
Strong interpersonal and organizational skills
Good multi-tasking and time management
Customer and service oriented
Languages: French and English. Another language is an asset;

Permanent