Impactful Primary School Care Teacher

GENERAL DESCRIPTION: Responsible for answering and making telephone calls to participating and non-participating providers offering services in the service area and outside the plan service area, as well as to policyholders. Guarantees that situations or service needs are solved at the time of the call and, if necessary, refer to their supervisor any...

General Description Guides customers and prospects on the products and services offered by the company. Provides extended guidance to clarify doubts of beneficiaries who present highly complex situations. Solves situations or service needs, channeling them through the established operational processes and service guides. Documents the service provided to...