Junior Dispatcher
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As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.
You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.
Client Details
Our client is an international market leader active in sustainable water and hygiene solutions. With a strong focus on innovation, service quality and customer satisfaction, the company supports businesses and private customers in improving everyday comfort, safety and efficiency.
Description
As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.
You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.
Your responsibilities
- Planning and scheduling interventions for field technicians
- Acting as the main point of contact for customers by phone and email
- Providing administrative support and ensuring accurate data management
- Following up on service requests, maintenance visits and customer inquiries
- Coordinating with technicians to ensure efficient route planning
- Updating customer files and maintaining accurate records
- Monitoring ongoing interventions and communicating updates to customers
Collaborating closely with colleagues from Customer Service, Operations and Sales