Customer Care Advisor France
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Are you passionate about delivering outstanding customer experiences? Do you thrive in a role where you can truly make a difference every day? At TVH, we’re looking for a proactive and customer-focused Technical Sales Adviso who will be the trusted first point of contact for our customers and ensure they feel heard, helped and supported.
This role is based in Waregem, Belgium.
Your role and responsibilities
Act as the first point of contact for customer questions, requests and complaints across different channels.
Handle customer data and documentation accurately in our systems.
Build strong, long-term customer relationships by thinking along with their needs and identifying growth opportunities.
Share valuable customer insights with internal teams to support account planning and continuous improvement.
Guide customers in making the most of our e-commerce platform.
Actively contribute ideas to improve processes and share knowledge with colleagues.
How to succeed / Your profile
You have a strong customer-first mindset, experience in customer service is a plus.
You are fluent in French (both written and spoken). A good knowledge of English (written and spoken) is a must.
You are solution-driven, resilient and enjoy finding the right answer.
You’re well-organized, able to set priorities and keep overview in a dynamic environment.
You’re a true team player who enjoys collaborating and supporting others.
What’sinitforyou
Youwillbecomepart of apeople-orientedcompanywhereyourwell-beingreallymatters.Flexibleworkinghours,workfromhomepossibilities, 20daysholidayand12 WTRdayswithina 40-hour week. AtourheadquartersyouwillalsodiscoverourTVH Park, a green areawhereyoucanmovearoundandhavethepossibilitytorelax, meet or have lunch.Furthermore, wealsooffer:
Anattractivesalarypackagewithextra-legalbenefitssuchasgroupandhospitalizationinsurance, luncheon vouchers, corporate restaurant, …
Anexcitingpositioninaninternationalcompanywitha familyatmospherewherepeopleare atthecenter.
Youare part of adynamicentrepreneurialteamthatisfast-growingandatthecenter of the transformation.
Youarriveinaninnovative,progressiveandtechnologicalenvironment.
Numerousopportunitiesforpersonal development,amongotherthingsthroughpermanentguidanceandprofessional (internal/external) training courses.
Funafterworksandotheroptionalevents (e.g. TVHKaffee).
People are atourheart
TVH is a global businesswith a familyatmosphere,wherepeopleare atthecenter. Wevalueclarity,mutualrespect,kindnessandopencommunication.Ourpeopleare down-to-earth, easytoworkandengagewith. Wewelcomedifferencesandcelebratenewideas.
AboutTVH
TVH is apartsspecialistforqualitypartsandaccessoriesformaterialhandling,industrialvehicles,andconstructionandagriculturalequipment.Workingat TVH isoptingfora companythatexcelsasaninternationalmarket leaderandis well-knownforitsunstoppablecravingforinnovation.
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