Project Manager Customer Projects

Senhive is a technology leader specialising in advanced counter-drone systems and autonomous sensor networks designed for high-security and mission-critical environments. Leveraging cutting-edge detection, tracking, and mitigation technologies, Senhive provides robust, real-time solutions in support of air traffic management systems and protects airspace from unauthorized or hostile drone activity. Serving defence, aerospace, security and critical infrastructure sectors, Senhive enhances situational awareness and operational security through intelligent, scalable, and resilient systems.

Job description

As Project Manager Customer Projects, you are responsible for managing customer projects from kick-off to delivery and aftercare. You are the main point of contact for our customers and ensure their requirements are translated into realistic plans and clear agreements.

You coordinate the different teams involved, monitor progress and manage expectations on both sides. You make sure everyone stays aligned on scope, timing and quality, even when priorities change or challenges arise.

This is a cross-functional role with a strong customer focus. You work closely with engineering, production, quality, sales, support and management. You don't manage people directly, but you know how to bring people together, create commitment and keep projects moving forward.

What you’ll do

• Manage multiple customer projects in parallel, from kick-off to delivery and aftercare
• Act as the main point of contact for customers, handling progress updates, questions, changes and escalations
• Translate customer requirements into clear technical specifications and work packages, together with engineering
• Define and monitor project planning, scope, budget and risks, including change requests
• Manage customer expectations and communicate clearly and proactively about progress, delays and deviations
• Coordinate priorities and resolve conflicting agendas between customers and internal teams
• Follow up with internal teams to ensure agreements and deadlines are met
• Report regularly to customers and management on project status, progress and results
• Visit customers regularly for kick-offs, deliveries and progress meetings
• Contribute to improving our customer project management approach and processes

Your profile

Required:

• At least 5 years of project management experience, preferably managing external customer projects in a technical environment
• At least a bachelor or master degree in Science, Engineering, Business or a related field
• A solid technical background, ideally in electronics and/or software development
• Experience managing multiple projects simultaneously, including changing priorities and timelines
• Strong communication skills and the ability to manage customer expectations, conflicting interests and difficult conversations
• Ability to translate customer needs into clear requirements and workable plans
• Excellent command of Dutch and English, both spoken and written
• Willingness to travel to customers regularly

Nice to have

• Knowledge of French and/or another European language
• Experience with the contractual and commercial aspects of customer projects, including scope management, change requests and delivery agreements
• Professional certification (PMP or equivalent) or formal PM education
• Affinity with detection, sensor or monitoring technology
• Experience working with international customers

Personal competencies

• Strong communicator: able to deliver difficult messages clearly, constructively and diplomatically
• Assertive and empathetic: knows how to safeguard agreements and deadlines while maintaining good working relationships
• Customer-oriented: understands customer needs while keeping a realistic view of what can be delivered internally
• Resilient and flexible: stays focused and composed when priorities change or pressure increases
• Organised and proactive: keeps an overview of multiple projects, anticipates challenges and follows up without waiting to be asked
• Influential: knows how to bring people together, create commitment and get things done without direct authority

Security Clearance

Employment is subject to obtaining Belgian, EU, and NATO security clearance, hence we require EU nationality.

Offer

• A challenging role in an innovative and growing technology company.
• The opportunity to manage international customer projects involving cutting-edge hardware and software technologies.
• A high level of responsibility and autonomy, with direct interaction with customers and teams across the organisation.