Process Engineer

Dates: 2026-09-14 — 2027-09-30

BNP Paribas Fortis is seeking a Senior Process Engineer for the Tribe Invest & Financial Insurances, which develops and maintains end-to-end investment solutions for the Bank's clients. The Tribe consists of 13 squads organized into three clusters, supported by three transversal entities. The assignment sits in the Advice Cluster and, more specifically, the Contracting squad. The team is addressing major challenges around digitalizing the investment offer, improving product accessibility and delivering important regulatory projects.

The Process Engineer acts as an end-to-end process manager for Contracting processes across investment portfolio contracts. The scope includes contracting flows, legal aspects of contracts, pledging, donations, contract activation and contract addenda. The consultant will define new business subprocesses, adjust existing processes and continuously improve customer satisfaction, efficiency and risk management. The role also includes process monitoring, analysis, documentation, application-change support and compliance with internal and external guidelines.

The role is embedded in an Agile multidisciplinary environment and requires close collaboration with Business, IT and operational partners. The Process Engineer contributes to ideation, delivery, testing, implementation, change management and post-implementation user support while helping the team complete sprint stories. The consultant organizes work independently, estimates task scope and complexity, and commits to sprint or trimester objectives through Agile ceremonies including Quarterly Agile Planning. The assignment runs in Brussels from 14 September 2026 through 30 September 2027 with an expected 50% on-site and 50% homeworking regime.

Responsibilities

• Define business subprocesses
• Implement business subprocesses
• Adjust existing processes
• Improve customer satisfaction
• Improve process efficiency
• Define application needs
• Test application changes

Must Have

• Bachelor/Master or equivalent
• 2-6 years experience
• Process management tools
• Invest or banking knowledge
• Process improvement methods
• Excellent analysis skills
• Structure and model ability

Nice to Have

• Business architecture notions
• Automation notions
• Robotization notions
• Data management notions

Additional Responsibilities

• Monitor existing processes
• Assess existing processes
• Identify process improvements
• Liaise involved stakeholders
• Engage operational teams
• Create process documentation
• Maintain process documentation
• Standardize ground implementation
• Support incident resolution
• Support resulting adjustments
• Identify change needs
• Follow implementation changes
• Validate customer solutions
• Validate employee solutions
• Align bank strategy
• Meet efficiency objectives
• Contribute multidisciplinary delivery
• Deliver sprint stories
• Estimate task scope
• Estimate task complexity
• Commit sprint work
• Commit trimester work
• Bachelor/Master degree or equivalent by experience
• 2-6 years of professional experience
• Knowledge of the business context of Invest or the Banking sector
• Knowledge of methods and techniques of process improvement
• Mastery of risk management and control aspects
• Excellent analysis skills and ability to structure and model
• Efficient facilitator and communicator, both oral and written
• Ability to strongly convince, influence and negotiate
• Driven and tenacious approach to finding creative solutions
• Customer-oriented and driven to meet expectations
• Full endorsement of Scrum values: focus, openness, commitment, respect and courage
• Knowledge sharing and openness
• Continuous learning mindset and willingness to add real value
• Fluent French
• Fluent Dutch

Technical skills

• Good knowledge of specific tools for process management
• Business architecture notions (preferred)