Customer Experience Manager

At Antwerp Management School (AMS), a triple-accredited and internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalization to create impact as an individual, a business team, a company, or an organization. We are a dynamic, innovative and customer-oriented organization, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-artexpertise and relevant insights that really matter in daily practice. Click here to get a taste of the atmosphere on campus. Antwerp Management School aims to maximize diversity and would like to encourage everyone – regardless of gender, religion, ideology, origins, language, functional impairments, etc. – to apply. Would you like to join our team? We are looking for a part-time (50%) Customer Experience Manager.

Function

As Customer Experience Manager, you will ensure a smooth, welcoming and qualitative organization throughout the entire process (from start-up to the end of the program).

Thanks to your hospitality, you maintain close contact with participants. You are flexible and give participants the support they need to successfully complete their challenging and dynamic learning journey. In case of practical problems or questions, you always look for an adequate solution.

Like a true organizer, you make sure everything is prepared for the start of each program. You are responsible for the administration of the program and for the communication with your stakeholders. You work closely with the L&D advisor and the faculty to ensure a professional implementation of the curriculum.

You will work closely with the members of your team and with other customer experience managers of other teams. In addition, you will work with other stakeholders such as professors, the finance team, the catering team.

Profile

• Making clients happy is your main motivation. You do this in a proactive way, from a profound understanding of what clients expect when they start a challenging development journey.
• Hospitality is in your blood. You enjoy interacting with people, responding to their needs and wishes and you act with attention to detail.
• You are excellent at administration; you work independently, structured and punctually.
• You have a can-do and can-improve attitude. Since we strive for a top learning experience, you are constantly looking to optimize our processes and our services.
• You are enthusiastic, passionate and enjoy working in an ambitious team.
• You are self-reliant and solution-oriented.
• You enjoy being the go-to person for your customers, but also enjoy working on administrative tasks.
• You are process-oriented and enjoy implementing and gradually improving processes to ensure high quality results. While working independently is not a problem, collaboration is a must for your work environment.
• You are flexible and willing to occasionally work evenings.
• Your workplace is the campus of Antwerp Management School, but travel within Belgium may occasionally occur.
• You are comfortable with Microsoft Office and are IT-savvy.
• You speak, write and read Dutch and English fluently.

Offer

Joining AMS means becoming part of one of the world's leading international management schools, where ambitious goals go hand in hand with a warm, collaborative, and people-focused culture. We believe work should be both meaningful and enjoyable, and we actively invest in creating an environment where colleagues can learn, connect, and thrive. In return for your expertise and commitment, we offer a competitive compensation package that includes:

• A gross salary aligned with your experience and responsibilities
• A monthly net expense allowance
• Hospitalisation insurance for you, with the possibility to extend coverage to family members at a personal contribution
• A group insurance planA Flexible Income Plan, allowing you to allocate a portion of your year-end bonus and, where applicable, your performance bonus to benefits that best suit your personal needs
• 14 public holidays per year (the 10 statutory public holidays plus 4 additional AMS holidays)
• 9 additional company-specific vacation days on top of your statutory annual leave, giving you extra flexibility in planning your time off. In addition, AMS closes collectively between Christmas and New Year
• Up to 2 days of remote work per week
• Flexible working hours to support a healthy work-life balance

Beyond the compensation package, you'll enjoy a high degree of autonomy, plenty of opportunities for professional development, and the free