Customer Service Representative Chinese/English
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- Growth opportunities
- International company
About Our Client
Our client is a global provider of biological products serving pharmaceutical, biotechnology, and CRO partners. It supplies high-quality biospecimens and cell-based solutions that accelerate drug discovery, preclinical development, and disease research.
Job Description
- Customer & Account Management: Act as the main point of contact for key accounts, ensuring accurate, timely, and high-quality communication with customers and suppliers while handling orders, inquiries, and after-sales support.
- Cross-Departmental Support & Business Development: Plan, organise, and manage workload to support business development and assist all departments with reports, data, and resources to ensure smooth operations.
- Compliance, Quality & Safety: Maintain adherence to company policies, SOPs, ISO standards, and health & safety regulations while protecting confidential information and promoting company standards.
The Successful Applicant
- Ability to express fluently in English and mandarin/chinese
- Attention to detail,
- Excellent written and verbal communication skills,
- Enthusiasm, energy and determination,
- Strong organisational and problem-solving skills
- Customer oriented mindset
What's on Offer
- Growth perspectives,
- Flexibility,
- Training / Onboarding,
- International environment
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