Operational Manager

SUMMARY

The Operations Manager will play a key role in managing operational tasks, coordinating with inspectors, laboratories, and customers, and ensuring smooth day-to-day operations. The position includes occasionally participation in our on-call duty schedule, covering both day and weekend shifts. Customer meetings in Denmark and abroad also required.

DUTIES & RESPONSIBILITIES

DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee the operations process from order receipt to final reporting.
• Maintain daily communication and provide updates to customers.
• Plan and coordinate operational tasks efficiently.
• Collaborate closely with inspectors, laboratory staff, and the invoicing team.
• Assist in solving operational challenges and ensuring smooth workflows.
• Participate occasionally in the on-call duty schedule, including night and weekend shifts.
• Attend customer meetings both domestically and internationally.
• Participate and contributing to continuous improvement and efficiency.
• To always respect and protect company and client confidentiality.
• Perform additional duties as assigned, demonstrating adaptability and a commitment to operational excellence.

QUALIFICATIONS

• A relevant higher education degree.
• Experience in the maritime sector (e.g., ship captain, oil terminal/refinery operations, shipping agency, or similar).
• Strong business acumen and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Analytical and results-oriented mindset.
• Customer-focused approach, with the ability to identify and address customer needs effectively.
• Proficiency in English at a business level.
• Knowledge of HSSEQ and the oil/energy industry is an advantage

KNOWLEDGE, SKILLS & ATTRIBUTES

• Strong understanding of maritime and oil industry operations.
• Ability to work independently while maintaining a structured and solution-oriented approach.
• Strong problem-solving skills with attention to detail.
• Effective stakeholder management and negotiation skills.
• Adaptability to changing priorities and operational demands.
• A proactive and service-minded attitude.
• Commitment to safety regulations and quality assurance standards.
• Proficient in Microsoft Office applications.

COMPETENCIES

• Business Acumen: interpret external trends, business context, strategy, and operations of the organization and analyse customer needs, and co-creates business strategy and operational solutions that create value and impact to achieve sustainable business results
• Execution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.
• People Advocacy: build human-centric organizational cultures that promote performance, productivity and wellbeing, navigating change, and holding the organization to ethical standards, ensuring ethical conduct and compliance, and mitigating people risks.
• Data Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.
• Digital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.
• People Analytics: collecting and applying organizational and operational data to improve critical business outcomes
• Leading Self: has a self-awareness of how actions are perceived and how to respond to feedback. Leading with empathy towards others and understanding the world from their point of view.
• Leading Others: Inspires, motivates, and supports team members to achieve their best. Builds strong relationships, promotes collaboration, and effectively manages conflict.
• Decision-Making: Analyzes complex situations quickly and effectively to make timely, well-reasoned decisions.
• Customer Orientation: Focused on delivering high-quality service and meeting client expectations.
• Strategic Thinking: Ability to analyze and optimize workflows for efficiency. HSSEQ Awareness: Understanding of safety, security, and quality standards within the industry (advantageous).
• Operational Coordination: Ability to oversee and manage multiple operational tasks efficiently.
• Communication & Collaboration: Strong interpersonal skills to liaise with internal teams and customers.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters