Senior Insurance Governance Lead

Join a dynamic team as a Senior Insurance Governance Lead, where your expertise will shape the insurance strategy across Europe

This highly visible role allows you to oversee product governance, underwriting performance, and claims outcomes while ensuring strong customer experiences and sustainable growth. Collaborate with an international leadership team and engage with stakeholders to enhance processes and drive improvement. With a competitive salary, flexible working model, and robust benefits package, this is your chance to make a meaningful impact in the emerging field of embedded insurance.

As Senior Insurance Governance Lead, you will play a key role in shaping and overseeing the insurance strategy across several European markets.

Working closely with the international leadership team, you will ensure that product governance, underwriting oversight, claims performance and distribution activities operate within a robust governance framework while delivering strong customer outcomes and sustainable business performance.

This is a highly visible strategic role offering broad exposure across the insurance value chain. Rather than managing day-to-day operations, you will act as the link between business stakeholders, outsourced service providers and senior leadership, ensuring effective oversight, challenge and continuous improvement across all regulated activities.

You will:

• Contribute to the definition and execution of the European insurance strategy, working closely with international stakeholders to ensure sustainable growth, strong customer outcomes and regulatory compliance.
• Oversee the governance framework covering insurance products, underwriting performance, claims outcomes and distribution activities across multiple European markets.
• Monitor the full product lifecycle, ensuring that products remain aligned with target market needs, customer expectations, profitability objectives and fair value principles.
• Analyse claims data, customer feedback, complaints, cancellation trends and portfolio performance to identify opportunities for improvement and drive informed business decisions.
• Maintain oversight of outsourced claims operations, ensuring that service providers deliver high-quality customer experiences and operate within agreed governance frameworks.
• Oversee the activities of distribution partners and intermediaries, ensuring appropriate controls, monitoring and customer outcome measures are in place.
• Challenge existing processes, identify emerging risks and ensure that lessons learned from incidents, audits and operational reviews are translated into practical improvements.
• Prepare and present governance reporting and recommendations to senior leadership and Board-level stakeholders.
• Act as a key point of contact for regulatory reviews, audits and governance-related discussions.
• Collaborate closely with Product, Pricing, Claims, Operations, Risk, Compliance, Legal and Commercial teams to ensure strategic alignment acrothe organisation.

Qualifications:

• You bring substantial experience within the insurance industry and have developed a strong understanding of the interaction between products, underwriting, claims, distribution and customer outcomes.
• You have experience operating within a regulated insurance environment and are comfortable navigating governance, oversight and regulatory requirements.
• You have been exposed to product governance, underwriting oversight, claims oversight, customer outcome frameworks or distribution governance, ideally in an international environment.
• You understand how insurance products generate value for customers while supporting commercial and profitability objectives.
• You are comfortable working in delegated, outsourced or partner-driven operating models and know how to challenge and influence stakeholders without direct authority.
• You possess strong analytical skills and are able to transform complex information into clear recommendations and actionable business insights.
• You enjoy working cross-fun

Benefits:

• Competitive salary
• Flexible working model
• Robust benefits package