Field Engineer
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As part of On IT, the Classo Technology Group is one of Belgium's leading IT companies. We support SMEs in every sector with customized solutions: from IT infrastructure and application development to office technology. With specialized teams and support in three languages, we ensure maximum efficiency and security for our clients.
Join a growing company where your talent and expertise truly make a difference
Who are you in our On IT story?
Are you a technically talented individual with knowledge of audiovisual products, printers, and networks? Do you enjoy hands-on work and being part of a close-knit team? As a Field Engineer, you'll combine practical dedication with technical expertise and a sense of ownership. You'll contribute to challenging projects and a positive work environment. Join our dynamic team
Responsibilities
Technical Support
- Analyzing complex problems and making diagnoses.
- Providing appropriate solutions and advising customers on how to make the best use of their equipment.
Maintenance and Repair
- Performing maintenance on IT equipment and systems.
- Repairing malfunctioning devices (such as monitors, printers, cameras, etc.) and ensuring they function optimally again.
Installation and Implementation
- Install and configure new devices and systems at customer sites. You'll pick these up from our warehouse in Denderleeuw.
- Providing guidance and training to customers on how to use their new equipment and software.
Customer Focus
- Serve as the primary point of contact for technical questions.
- Communicate proactively and ensure excellent customer satisfaction.
Qualifications
Technical knowledge:
- A strong affinity for IT and technology is essential
- Basic knowledge of networking is a must (LAN, IP addresses, routers, switches, etc.) because monitors, printers, and other devices at customer sites are often integrated via the network
- Experience with audiovisual equipment, printers, or digital signage is a plus
- You can independently understand and apply technical documentation
- Candidates with a background as a technician at telecom companies are an excellent fit
Pragmatic approach:
- You have a hands-on approach and enjoy getting your hands dirty.
- You're solution-oriented and take responsibility for your tasks.
- AI is your ally today and can help you carry out your tasks.
Language Skills
- Dutch: very good knowledge
- English & French: a plus if you have a good knowledge
Personal characteristics:
- Has a positive attitude and is a true team player.
- Values a collegial work environment and actively contributes to it.
- You take ownership and show initiative in your work.
In addition to a competitive salary, you'll benefit from a range of employee benefits, such as:
- Vouchers: eco-checks
- Equipment: You'll receive a laptop and a cell phone plan
- Vacation: 21 days; after 1 year of service, 22 days + 1 day of seniority leave per 5 years
- Opportunity to take customized training courses to support your professional growth
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