Junior/Medior Account Manager
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responsibilities:
*Customer Portfolio Management*:* Manage a portfolio of accounts to achieve long-term success
* Develop positive relationships with clients
* Act as the point of contact and handle customers’ individual needs and requests
* Respond to the customers’ queries in a timely manner
* Work to satisfy customers’ needs and requests
* Resolve conflicts and provide solutions to customers*Business development*:* Generate new business in line with strategy of the company by using existing and potential customer networks
* Support the Marketing Team in external communication
* Participate to external events*Sales administration*:* Take care of good registration and encoding within CRM
* Report on the status of accounts and transactions
* Set and track sales account targets, aligned with company strategy and objectives
* Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
* Suggest actions to improve sales performance and identify opportunities for growthSecurity* Knowledge of company information security policies, privacy rules and procedures
* Ability to identify and report suspicious behavior or phishing or social engineering attempts
* Knowledge of security practices for managing sensitive and personal informationMandatory languages (must-have):
* Dutch :professional working proficiency (nice to have)
* French : Native
* English : professional working proficiencyThales, entreprise Handi-Engagée, reconnait tous les talents. La diversité est notre meilleur atout. Postulez et rejoignez nous
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