IT Operations EMEA

IT Operations EMEA - End User Computing Team Lead Language of job My profile IT Operations EMEA - End User Computing Team Lead Information Technology Antwerp Belgium On-Site Job Description

Your day-to-day

• Lead the EUC Operations Support team in AtlasCopco EMEA .
• Support the people in the team to develop their full potential.
• Drive a culture of lifelong learning. Develop the knowledge and capabilities of your team and team members.
• Ensure incidents & standard service requests are handled and resolved according to the agreed SLA’s.
• Guarantee the change process for EUC scope in the region.
• Guarantee the stability & compliance of the service by implementing and maintaining pro-active monitoring and performing regular health checks.
• Document and follow up on known issues.
• Report quality issues on the solutions you need to support to the solution owners and specialist in the region.
• Work closely together with the Solutions & Architecture team to onboard the support of new solutions and partners.
• To drive pro-activity and automation to ensure incidents are prevented and the service remains healthy and compliant.

The main responsibilities of this roleare:

• Lead the EUC Operations Support team in AtlasCopco EMEA .
• Support the people in the team members to fully develop professional competence, through coaching. : (CSM). Provide ongoing supervision. Report progress to the regional team.
• Show solutions within your scope that have great value for, and benefit to the E‑comm manufacturers.
• Support customers and team members in compliance with EUCCSI’s enabling framework: promoted within the E‑comm value chain.
• Ensure positive outcomes through accelerated improvement of customers to List via constructive discussion.
• We provide strategic guidance to industry drivers and share knowledge with tools that help internal audiences.
• Coordinate internal communication of order or user experiences.
• Advise and support management capacity share opportunities. Turn‑around will allow immediate team you.
• Attract, mentor and promote solutions, across databases users e.g. central sourcing. Build modular tools affected, timeline for localization of definition in data functions.
• Communibe more Founder Comp planning.

Your skills and experience

You have knowledge and proven experience in the below technologies.

• • Microsoft System Center Configuration Manager/Microsoft Endpoint Configuration Manager
  • Intune & Mobile Device Management
  • Windows 11
  • Office 365
  • Client hardware
  • Managing Antivirus software. Microsoft Defender is a plus
  • Scripting – Powershell
  • PC Imaging deployment & more specific Autopilot
  • Bitlocker
  • General Active Directory knowledge required to support Pc’s and users:
    • Group policies
    • User & PC objects
    • Logon scripts
  • Printers
  • Azure Virtual Desktop

• Build the experience and knowledge of leading teams.
• Strong customer focus.
• High focus on impactful and customer-oriented communication.
• Strong Technical Background in End User Computing : SCCM, Intune,
• Comfortable with working in a highly matrix global environment
• Business acumen and internal knowledge of policies
• Comfortable with working in a highly matrix global environment
• Ability to implement standards and operating metrics.

Competency is more than ever a combination of knowledge, experience, and attitude.

Key behaviors of our Team Lead are:

• Leadership and people management skills.
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A person that takes ownership
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
• A quality minded influencer that comes with solutions to make things happen and who can transform his mission into strategy, turn the strategy into action
• A methodical and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation.
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA => Commitment – Interaction - Innovation

Your compensation and benefits

We offer compensation t