Dynamics 365 Field Service Functional Consultant

Job Title: Dynamics 365 Field Service Functional Consultant

Location: Antwerp, Belgium

Duration: ASAP - 01/06/2027 (with extension)

Mode of work: Hybrid mode 50% onsite in client location

Languages: English, Dutch is plus

Job Description - Roles and Responsibilities

• For a long-term assignment in the Antwerp region, we are looking for a Senior Dynamics 365 Field Service Functional Consultant

Your impact

• Are you an experienced Dynamics 365 expert who looks beyond configuration alone? Do you understand business processes, do you think along at an architectural level and do you dare to challenge business stakeholders when standard functionality offers a better solution than customization?
• For an international market leader, we are looking for a Senior Dynamics 365 Field Service Functional Consultant who will help lead a large-scale global transformation of Dynamics 365. The organization wants to evolve towards a more standardized Dynamics environment in which Microsoft best practices are central and unnecessary customizations are phased out.
• This is not a classic local implementation. You will work in a complex international environment with dozens of service and distribution organizations spread across multiple countries, languages and business units.

Your responsibilities

• As a Senior Dynamics 365 Field Service Functional Consultant, you are responsible for analyzing, designing and improving business processes within Dynamics 365.

You:

• Take ownership of end-to-end service processes within Dynamics 365 Field Service.
• Advises business stakeholders on the best solution within the standard Dynamics platform.
• Constructively challenges complex or non-standard requirements.
• Configures Dynamics 365 Field Service and Dataverse itself.
• Designs and optimizes work order, planning, and dispatching processes.
• Configures resources, skills, territories, bookings, and scheduling.
• Contributes to Field Service Mobile solutions for technical teams.
• Helps define the global Dynamics template for international deployment.
• Supports business workshops, testing, UAT, training and go-live activities.
• Works closely with architects, developers, SAP specialists and business stakeholders.
• Monitors the balance between global standardization and local needs.

What do we expect?

Must-have

• Strong experience with Microsoft Dynamics 365.
• Deep expertise in Dynamics 365 Field Service.
• Experience with Dynamics 365 Customer Service.
• Proven experience with Dataverse and configuration of model-driven applications.
• Knowledge of work orders, resource scheduling, dispatching and service operations.
• Experience with mobile Dynamics solutions for technicians.
• Strong understanding of business processes and functional analysis.
• Experience in international or multi-country Dynamics projects.
• Experience with stakeholder management at a senior level.
• Experience with SAP integrated environments.
• Experience within industrial service organizations or manufacturing.
• Knowledge of global template governance.
• Experience with large-scale international roll‑outs.
• Experience in organizations with complex service and distribution networks.

Who Are we not looking?

• This opportunity is not for Pure Dynamics developers.
• Power Apps consultants without a Field Service background.
• Business analysts who only collect requirements.
• CRM consultants with no experience in Dynamics 365 Field Service.
• Architects who no longer want to work hands‑on.
• We are looking for a consultant who combines strategy, business processes, functional design and practical configuration.

Your profile

You are someone who:

• Combines strong Dynamics 365 knowledge with business insight.
• Take ownership and dare to make decisions independently.
• Dares to be critical of customization and defends standard solutions.
• Can function in a complex international environment.
• Understands how Dynamics interacts with SAP and other mission‑critical systems.
• Has experience with global implementations where standardization is central.

What makes this assignment unique?

• You will be working in a global organization where Dynamics 365 is deployed across dozens of countries, service organizations and distribution centers. The challenge is not only technical knowledge of Dynamics, but above all the ability to translate complex international processes into scalable standard solutions.
• This is an assignment for a true senior Dynamics professi