Front Office Manager

Il y a 2 jours

Antwerpen, Belgique Zohorecruit Temps plein 45 000 € - 65 000 € Contrat

Hospitality Talents - Recruitment Agency | Temps plein

Front Office Manager

Antwerpen, Belgium | Posted on 24/09/2026

Job Description

Hospitality Talents is a leadingrecruitment agency specializing in connecting top-tier hospitalityprofessionals with prestigious employers.

Our client is a lifestylehotel located in the vibrant heart of Antwerp. As part of an internationalhotel group, they offer a unique and personalized experience for bothbusiness and leisure travelers, combining modern design with exceptionalservice.

To strengthen theirFront Office team, they are seeking a passionate and driven Front OfficeManager who will take responsibility for the daily operations of thereception and contribute to the growth of the hotel.

Key Responsibilities

  • Team Leadership: Dailysupervision, coaching, and motivation of the Front Office team.
  • Operational Excellence: Actively work atthe reception, supporting the team during peak times, and ensuring smoothcheck-in/check-out processes.
  • Guest Experience: Monitor andenhance guest satisfaction, handle feedback, and resolve complaintsprofessionally.
  • Collaboration: Liaise withHousekeeping, F&B, and other departments to ensure seamlessoperations.
  • Administrative Oversight: Managereservations, billing, payments, and cash handling with precision.
  • Process Optimization: Improve FrontOffice procedures and workflows to enhance efficiency.
  • Training & Development: Onboard andmentor new and existing staff.
  • Performance Tracking: Monitoroperational KPIs and contribute to continuous improvement initiatives.
  • Representation: Maintain a professional and welcomingreception environment.

Requirements

  • Experience: Proven trackrecord in Front Office within the hospitality sector, preferably as a FrontOffice Manager, Assistant Manager, or Supervisor.
  • Leadership: Strong peoplemanagement skills, with the ability to coach, motivate, and develop teammembers.
  • Hands-On Mentality: Combinesleadership with a willingness to support operations during busy periods.
  • Guest-Focused: Professional,representative, and service-oriented approach.
  • Organizational Skills: Ability toprioritize tasks and maintain overview during high-pressure situations.
  • Languages: Fluent in Dutch and English.
  • Flexibility: Adaptable to theoperational realities of a hotel environment.
  • Technical Skills: Proficiency in OperaPMS is a significant advantage.
  • A responsible and dynamic role within aluxury hotel in Antwerp.
  • The opportunity to shape the Front Officeoperations and contribute to the hotel’s growth.
  • A people-focused position that balancesleadership with operational involvement.
  • A competitive salary package withattractive benefits (e.g., training, career development, group discounts).
  • A stimulating work environment wherequality, hospitality, and guest experience are central.