Customer Experience Specialist Rare diseases

Il y a 16 heures

VlaamsBrabant, Vlaams-Brabant, Belgique Sanofi Group Télétravail Temps plein 62 000 € - 82 000 € Contrat

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Customer Experience Specialist Rare diseases# Sanofi Careers## Customer Experience Specialist Rare diseasesBewerben: Diegem: Vollzeit: Heute ausgeschrieben: Enddatum: 20. November 2026 (Noch 12 Tage Zeit für Bewerbung): R2877409Job title*:Customer Experience Specialist (CES) – Rare diseases – Belgium (Antwerpen, Limburg, Vlaams Brabant) *

Location:
Belgium *

Job Type
Full time, externally focused *Area of Coverage: Field-based role covering Belgium (Antwerpen, Limburg, Vlaams Brabant) *Travel

Requirements:
Travel expected to visit and engage with HCPs/KOLs across the region as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.*# *About the job
* In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.Why join now? This is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline.
As Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise in Belgium, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches.Reporting line: You will report to the Commercial Lead Rare Diseases North Europe. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.Main

responsibilities:
Customer Engagement & Relationship Management:
* Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, etc.) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question
* Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription
* Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indicationsStrategic Account Planning & Execution:
* Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact
* Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members
* Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activitiesBrand Team Collaboration & Insights:
* Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications
* Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teamsCompliance & Continuous Improvement:
* Adhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity
* Continuously seek opportunities to improve, simplify, and prioritize activities within your area of influence with a laser focus on adding value for customers and patients # *About you
*

Experience:
* Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology, immunology, or internal medicine specialties is a plus Soft

Skills:
**
* Strong communicator with networking skills
* Patient and customer centric mindset
* Team player, leveraging and interacting with all relevant internal teams/people across

Customer Experience Specialist Rare diseases

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