Helpdesk Technician

We are seeking an energetic and detail-oriented Helpdesk Supporter for our 6-month-project in the pharmaceutical industry, based onsite at our Zaventem office. As part of our team, you will play a critical role in preparing and installing IT equipment for clinical studies, working closely with global operational teams, vendors, and clients.

Job Responsibilities

• Oversee client project provisioning and logistics;
• Assess mobile computing needs for clinical systems;
• Provide procurement support and manage vendor relationships;
• Evaluate shipping options and handle documentation;
• Communicate project status and manage resources;
• Create and update project work plans;
• Ensure compliance with SOPs and project standards;
• Identify and resolve provisioning issues;
• Collaborate with cross-functional teams;
• Assist in project design, testing, and documentation;
• Mentor staff and support business development efforts;
• Perform additional duties as assigned.

Job Requirements

• Knowledge of emerging technologies, service delivery, and mobile computing;
• Experience in logistics and telecommunications;
• Strong time management and interpersonal skills;
• Ability to handle challenging situations with patience and respect;
• Experience with global project rollouts;
• Strong technical proficiency and vendor management experience;
• Preferred knowledge of software development and testing;
• Familiarity with cross-functional project management and IT applications;
• Skilled in technical planning and building consensus;
• Effective communication with senior management and direct reports;
• Excellent English written and verbal communication skills;
• Ability to manage multiple projects in a collaborative environment.

What we offer

• Personalized learning journeys and a structured career path;
• International work environment with multicultural teams;
• Access to LinkedIn Learning, internal mentoring programs, and the global SAI Library for AI empowerment;
• Employee Assistance Program (EAP) with psychological, legal, and financial counseling for you and your family;
• Extra vacation days, with additional days based on seniority;
• Comprehensive hospitalization and group insurance, with the option to include family members;
• Meal vouchers, referral program, and travel reimbursement (pu blic trans port 100% reimbursed);
• Ecocheques.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.