Service Desk L1 Agent

We are currently looking for a Service Desk / Onsite IT Team Lead to join our team in Ghent.

This is a hands‑on leadership role combining daily coordination of onsite IT resources with direct involvement in operational support activities such as incidents, service requests, ticket follow‑up, and continuous service improvement.

The ideal candidate is a senior IT support professional with strong customer focus, solid technical troubleshooting skills, and the ability to bring structure, ownership, and quality into daily IT operations.

Task and Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

• Fluent English (written and spoken)
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program (“Fishing for Friends”)

• Company-sponsored events

Is IT in your DNA?