Technical Motor Claims Specialist

Are you an experienced claims manager with a passion for customer‑focused service? As a Technical Specialist, you’ll be the first point of contact for colleagues and play a crucial role in optimizing our processes. With a bachelor’s degree and at least five years of experience, you handle claims like no one else. You share your expertise, train your colleagues, and have a keen eye for improvements. Enjoy an attractive salary package, comprehensive benefits, and an excellent work‑life balance.

Ready for the next step in your career? Apply now and make a difference

Responsibilities

• You serve as the first point of contact for colleagues regarding the application of procedures or the use of the claims management system, and provide them with the operational support they need;
• You review and approve payments, carefully following applicable procedures to ensure excellent service;
• You actively participate in projects focused on improvement and optimization, so that we can continuously enhance the quality of our services;
• You play a crucial role in meetings with internal experts and external partners, such as victims and insurance brokers, where your constructive attitude is of great importance;
• You share your knowledge and experience with your colleagues and provide training on procedures and standards, so they can perform their duties with confidence;
• You identify training needs within the team and organize training sessions for claims managers, thereby contributing to their professional development and the quality of our services.

Qualifications

• Holds a bachelor’s degree in insurance, law, economics, or finance, or has gained comparable experience;
• Has at least five years of experience in claims management;
• Is fluent in both French and Dutch and has a good command of English;
• Communicates clearly, empathetically, and professionally with a variety of stakeholders, including clients, colleagues, managers, brokers, victims, and experts;
• Is an enthusiastic trainer who mentors others and shares his or her expertise in an inspiring way;
• Takes initiative, sets priorities, and maintains a clear overview, even in complex situations.

Additional Qualifications

• Has knowledge of relevant legislation, such as the Hague Convention and the Badinter Act;
• Experience with international claims management (Foreign Claims) is a plus;
• Is comfortable fostering collaboration within the team and can also work independently;
• Is curious, actively monitors new developments, and readily shares this knowledge with colleagues;
• Knowledge of an additional foreign language is an asset when managing international claims;
• Works in a structured manner, anticipates operational needs, and can adapt flexibly to changing priorities.

Benefits

• An attractive compensation package, including a competitive gross salary, as well as meal vouchers and eco‑vouchers;
• Comprehensive insurance benefits, such as group insurance and hospitalization insurance, with the option for family members to enroll at a discounted rate, as well as discounts on our other insurance products;
• Attractive fringe benefits typical of the insurance sector, allowing you to enjoy a comfortable work environment and excellent employee benefits;
• Support for a healthy work‑life balance with more than thirty days of leave per year, telework options, access to sports facilities, and ongoing training opportunities to optimally support your mental, physical, and professional well‑being.