Customer Success Manager
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You're the first dedicated customer success hire. Build the team and processes that make our customers successful.
About Conversa
Conversa builds AI phone assistants for SMBs. Our customers are dentists, realtors, physiotherapists, and other entrepreneurs who are too busy to answer every call. We're an ambitious team, bootstrapped and profitable. Until now, the founders handled support, but we're growing and looking for someone to take this on professionally.
The role
You're the first point of contact for our customers. You help them with onboarding, answer questions, and solve problems. Sometimes technical, often human. You also build the processes: how do we onboard new customers? How do we follow up on churn? Which customers are ready for upsell? This is not a pure support role, but a strategic position.
What you'll do
- Onboard new customers via calls and email (average 5-10 per week)
- Answer questions via Intercom, email and phone
- Proactively stay in touch with customers who are less active
- Collect feedback and pass it on to the product team
- Write and keep help articles up-to-date
- Identify and pursue upsell opportunities
Who we're looking for
- 1-3 years of experience in a customer-facing role (support, sales, account management)
- Excellent written and verbal communication in Dutch
- You understand how software works and aren't afraid of technical questions
- You're organized and keep overview, even when it's busy
- you think in processes: "how can we do this better?"
Why you want to work at Conversa
Remote-first
1 day office, rest wherever you want
€1,500/year for courses and conferences
Pension
Good pension plan from day 1
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