user support analyst
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Job details
- Work location Hybrid
- Salary 23.51 hourly / 40 hours per week
- Terms of employment Permanent employment Full time
Work must be completed both in person and remotely.
Work setting
- Information technology
Tasks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Own tools/equipment
- Internet access
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Disability benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Wellness program
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
- Support for newcomers and refugees
- Does not require Canadian work experience
- Support for mature workers
- Applies hiring policies that discourage age discrimination
- Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply for this job?
You can apply if you are:
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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