Senior Business Process Analyst – Hybrid, Impact
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Sony Europe is seeking a Senior Business Process Analyst to join the Service Solutions Europe team, driving process improvements across online, contact, service and parts operations. You will gather requirements, translate into feasible designs, and partner with IS architects and developers to deliver functional changes.
You will lead workshops, manage go-live activities, monitor post-launch performance, and ensure knowledge transfer to IT Helpdesk and support teams while maintaining quality and