Opération Director

The Operations Director is a senior leadership position reporting directly to the General Manager and responsible for overseeing Engineering, Operations, and Facility Management activities. The role ensures the delivery of high-quality products and services that meet technical, contractual, cost, schedule, and export control requirements while supporting the company's operational performance and strategic growth.

Key Responsibilities

• Lead and coordinate all Engineering, Operations, and Facility activities.
• Ensure technical compliance, quality, productivity, profitability, and customer satisfaction.
• Manage engineering support for product modifications, repairs, maintenance, manufacturing processes, and certification activities.
• Oversee maintenance and repair quotations, supporting commercial activities and ensuring alignment between estimates and actual costs.
• Manage and develop a multidisciplinary team of managers, engineers, technicians, and administrative staff (approximately 15-20 employees).
• Provide continuous technical support to customers, subcontractors, and internal stakeholders.
• Maintain strong customer relationships and anticipate future business opportunities and workload requirements.
• Evaluate and support the introduction of new products, repair capabilities, and business development opportunities.
• Manage subcontractor selection, contracts, performance, quality, and cost control.
• Drive continuous improvement initiatives across the department.
• Act as Deputy General Manager during the GM's absence.

Expected Results

• Delivery of technically compliant products and services while achieving profitability targets.
• High levels of customer satisfaction.
• Full compliance with export control regulations.
• Continuous improvement in efficiency, quality, and cost reduction.
• A competent, motivated, and high-performing workforce.
• Strong understanding of customer needs and market developments.
• Accurate forecasting of workload and support for annual budgeting.
• No disruption to deliveries due to contractual or regulatory documentation issues.

Autonomy

The role enjoys broad decision-making authority across technical, operational, financial, and organizational matters. Major investment and commercial decisions are escalated to the Executive Committee for approval.

Profile & Qualifications

• Industrial or University Engineering degree (or equivalent experience).
• Minimum 10 years of professional experience, including 5 years in people management.
• Strong background in aerospace maintenance, repair, manufacturing methods, engine overhaul, inspection, and special processes.
• Experience in technical project management, financial management, and team leadership is highly desirable.
• Excellent problem-solving, communication, leadership, and change-management skills.
• Customer-oriented and hands-on management approach.
• Strong ability to influence stakeholders and drive results.
• Fluent in written and spoken English.
• Willingness to travel internationally 15-20% of the time.

Key Competencies

Leadership, strategic thinking, operational excellence, customer focus, technical expertise, financial acumen, continuous improvement mindset, organizational skills, integrity, adaptability, and the ability to manage complex multidisciplinary environments.