Telemarketeer / Sales Development Support (flexijob)
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Als telemarketeer ben jij vaak het eerste aanspreekpunt van Echomedic. Je benadert dierenartsen in Vlaanderen en Nederland en gaat op een professionele, enthousiaste en overtuigende manier met hen in gesprek. Je luistert naar hun behoeften, herkent commerciële opportuniteiten en zorgt ervoor dat het salesteam met kwalitatieve informatie aan de slag kan. Tegelijk houd je ons CRM-systeem zorgvuldig up-to-date, zodat we beschikken over een correct, overzichtelijk en goed gesegmenteerd klantenbestand.
- Telefonische prospectie en leadgeneratie: Je neemt proactief contact op met dierenartsenpraktijken, brengt hun behoeften en interesses in kaart en volgt leads uit marketingacties, beurzen, mailings en andere kanalen zorgvuldig op. Je doel is om relevante contacten om te zetten in gekwalificeerde leads en concrete afspraken of productdemo’s voor het salesteam.
- Telefonische verkoop: Je stelt onder andere onderhoudscontracten, marketingacties, tijdelijke aanbiedingen en promoties voor en probeert deze zelfstandig telefonisch af te sluiten of legt concrete opvolgacties/ afspraken/productdemo’s voor het salesteam vast.
- Marktonderzoek en enquêtes: Je voert telefonische surveys uit bij dierenartsen en verzamelt waardevolle informatie over hun profiel, behoeften en verwachtingen.
- CRM-beheer en datakwaliteit: Je verrijkt en actualiseert klant- en prospectgegevens, verwijdert of corrigeert verouderde informatie en zorgt voor een betrouwbare database.
- Segmentatie: Je deelt ons CRM-databestand in volgens vooraf bepaalde segmentatie criteria (geografie, account type, specialisaties, etc)
- Installatiebestand actualiseren: Je brengt in kaart welke toestellen en oplossingen bij klanten aanwezig zijn en signaliseert opportuniteiten voor cross-sell, upgrade, service of vervanging aan het salesteam.
- Rapportering en opvolging: Je registreert ieder relevant gesprek, gemaakte afspraken, commerciële kansen en afgesproken vervolgacties nauwgezet in het CRM-systeem.
- Samenwerking met sales en marketing: Je koppelt relevante marktinformatie terug en denkt actief mee.
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