Learning Operations Coordinator
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Our client, a leading life sciences organization, is seeking a Learning Operations Coordinator to provide hands‑on support for their learning technology ecosystem. This role focuses on user enablement, ticket management, and ensuring system compliance during a transition period. The professional will manage platform housekeeping and coordinate with third‑party vendors to maintain service levels.
- Prepare and maintain user guides, job aids, and administration documentation for learning platforms.
- Manage service tickets and incidents including triage, troubleshooting, and escalation.
- Execute OQ/PQ test scripts and document evidence in accordance with GxP requirements.
- Coordinate with third‑party vendors to follow up on deliverables and track service levels.
- Support platform housekeeping, user queries, and engagement initiatives for the learning experience platform.
- Update compliance and system documentation such as SOPs, URS, and DIRA.
- You have a Bachelor’s degree in Information Technology, Business, Learning & Development, or a related field.
- You bring 1+ years of experience in learning technology support, LMS/LXP administration, or IT service management.
- You possess experience with system validation and documentation in a GxP environment, including OQ/PQ testing, SOPs, and URS.
- You have technical proficiency with SAP SuccessFactors Learning, Degreed, and Microsoft Office.
- You bring experience working with IT service management tools such as ServiceNow.
- You possess strong analytical skills for troubleshooting and the ability to produce clear technical documentation for diverse audiences.
- You are fluent in English.
Nice to Haves
- Familiarity with DIRA or DFD documentation standards.
- Experience delivering training sessions for administrator communities.
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