Information Technology Delivery Manager

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Location : Antwerp Belgium-Manufacturing Laboratory and Logistics Facilities

Full time

Delivery coordinator

Roles and responsibilities

• 12-15 years of IT and Digital Manufacturing experience with at least 5 years in leadership roles supporting Manufacturing IT environments

Role Overview

• The Site Delivery Coordinator will serve as the primary point of coordination between Manufacturing IT business stakeholders and global IT delivery teams across the EMEA region The role will be responsible for facilitating communication coordinating service delivery activities supporting governance processes and ensuring alignment between site business requirements and onsite- offshore technology teams
• The successful candidate should possess a good understanding of Digital Manufacturing platforms Shop Floor IT Industrial Networks and ISA95 architecture principles The role requires close collaboration with Production Quality Engineering Supply Chain Corporate IT and delivery teams to support technology initiatives and business objectives
• Strategic Service Leadership Stakeholder Management
• Serve as the primary customer facing IT leader and trusted Co Ordinator for Manufacturing Laboratory and Logistics business stakeholders across EMEA
• Build and maintain strong relationships with Site Leadership Manufacturing Operations Quality Engineering Supply Chain and Global IT teams
• Act as the single point of accountability for site technology services ensuring alignment between business priorities and IT delivery objectives
• Drive executive level governance service reviews roadmap discussions and strategic planning sessions
• Partner with business leaders to identify technology opportunities that improve productivity operational efficiency compliance and user experience
• Lead customer escalations stakeholder communications and executive reporting
• Champion digital transformation AI adoption automation initiatives and innovation programs across sites

Onsite Offshore Delivery Coordination

• Act as the bridge between onsite business stakeholders and global offshore delivery teams
• Ensure seamless coordination across onsite support regional teams global towers application teams infrastructure teams and offshore delivery centres
• Drive accountability across multiple service providers and support organizations to deliver a consistent customer experience
• Facilitate prioritization of business demands project activities incident remediation and enhancement requests across geographically distributed teams
• Establish robust communication and governance mechanisms to ensure business requirements are clearly understood and effectively executed by offshore teams
• Monitor service delivery performance and proactively address risks dependencies and resource constraints
• Lead cross functional collaboration during critical business events site migrations transformation programs and technology deployments

Business Relationship Management

• Develop a deep understanding of Manufacturing business processes and objectives
• Meet customer prospective customers across EMEA/UK at regular intervals of time for travel Visit customer location at least 3-4 days in a week
• Translate business requirements into actionable technology initiatives and delivery plans
• Represent site priorities within regional and global governance forums
• Drive customer satisfaction stakeholder engagement and continuous service improvement
• Support business case development and technology investment discussions for AI world

Skills

• Mandatory Skills : IT, Desktops, Account Management & Mining, Benefits Management, Project Governance, Risk/Crisis Management, Stakeholder Management