SAP Service Delivery Manager
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Capgemini's SAP Application Maintenance & Development Department
Join the Powerhouse of Innovation and be part of revolutionizing business operations through optimized SAP systems
YOUR ROLE
As a SAP Service Delivery Manager you will be responsible for all SAP related projects and all SAP related improvement services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management tasks.
As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.
- Foster strong interpersonal and team spirit for collaborative delivery.
- Implement structured processes to meet contractual service levels effectively.
- Proactively mitigate risks and detect issues.
- Cultivate good relationship-building skills to enhance cooperation.
- Possess strong communication skills for managing stakeholders and daily customer interactions.