Manager, Technical Services

About the company

Metsä Board Metsä Group is a successful forest industry group with roots in the Finnish forest – Our parent company is a cooperative of over 90,000 forest owners. Metsä Group's paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki. We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.

Job Overview

Metsä Board is searching for a Manager, Technical Services to strengthen our Technical Services team within Commercial Operations within the Benelux area. In this pivotal role, you will engage directly with customers to understand their requirements and propose solutions aligned with Metsä Board’s strategic objectives. You will work collaboratively within an account management team, alongside sales and production site colleagues. You will report to the Director, Technical Services Europe. As Metsä Board does not operate from an office in the area, this is a field‑based position, with the expectation to work from home.

Key responsibilities

• Operational responsibility for technical services to defined customer accounts
• Promotion of Metsä Board 360 services
• Management of trials, product tests, and qualification processes to maximise successful outcomes
• Collaboration with customers, colleagues, and co‑suppliers on technical matters – including environmental and sustainability queries, product suitability, manufacturing issues, and specialist training
• Facilitating the flow of information between the market/customers and the Metsä Board organisation, ensuring customers are kept informed of our products and services’ benefits

Expectations

• You should thrive in an account team environment yet demonstrate decisiveness when acting independently.
• A sound understanding of the conversion of paperboard to finished cartons is essential, with experience or specialism in one or more of the following technologies: Board Manufacturing – Printing: Lithographic offset, flexography, or digital; Finishing – Die cutting, creasing, folding, gluing; Corrugated production; Adhesive/glue or ink technologies and manufacturing.
• Exceptional written and verbal communication skills are vital.
• You should possess a logical approach to problem‑solving, a natural curiosity to delve into technical details, and the ability to conclude effectively.
• Computer literacy in Microsoft Office is required, and familiarity with SAP and AI applications is advantageous.

Required qualifications and skills

We expect you to hold a degree or similar vocational qualification in paperboard, print, or related trades, or an equivalent background in another manufacturing field with experience in technical sales or services in an international business context. To succeed, you’ll need to build and maintain strong connections between the market, sales, and production units, and rapidly communicate significant information to your colleagues. Proactivity, results orientation, and the ability to implement plans into action are key. Fluency in written and spoken English is essential; other language skills and cultural understanding are advantageous.

Career opportunities

An international growth business – build a successful career in renewable products. The forest industry is a prime example of the bioeconomy and circular economy and shows the way to the future. Megatrends such as urbanisation and rising living standards are driving Metsä Group’s business and the shift to renewable fossil‑free raw materials and products. With us, you’ll have a front‑seat view of the market – developing the business with a long‑term perspective with our international partners and customers. Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

Equal opportunity statement

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all.