Network and Communication Technician

• Possess higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as Network Technician of IP networks and cryptographic materials
• Possess at least 1 year of experience in providing networking and communications services support to users
• Possess at least 1 year of experience of LAN/WAN communications, router/switch-based networks and routing protocols, with specific expertise on TCP/IP, MPLS and Cisco products/technologies
• Possess at least 1 year of experience in configuring, connecting and cabling network devices with detailed knowledge of relevant interfaces
• Possess at least 1 year of experience in implementation and operation of the IT networking and communications infrastructure and the resources required to plan, develop, deliver and support properly engineered IT services and products
• Have the ability to understand, assess and solve technical issues in a troubleshooting environment and under pressure and time constraints
• Demonstrate experience in preparing and maintaining documentation of a technical nature (e.g. Configuration guides, diagrams, training materials, requests for change)
• Be flexible to work outside regular office hours
• Possess level V (Advanced) of the English language

Desirable Qualifications/Experience

• Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation
• Knowledge of NATO and/or national information technology security policies
• Experience in the installation, configuration and maintenance of network-based systems in accordance with NATO and/or national security regulations
• Experience with IP Cryptographic devices (e.g. Thales IP TCE family)
• Experience in providing networking and communications services support to Military and Coalition Operations
• Experience with storage, access, problem reporting and change control of Configuration Items (Cls)
• Experience with status accounting and auditing, in line with recognized standards, such as the ISO 9000 series, throughout all stages of the Cls lifecycle
• Experience with instant messaging and group chat service based on XMPP protocol (e.g. Openfire servers)
• Knowledge of CISCO CCNA/CCNP
• Formal training in call managers and/or in the use and maintenance of cryptographic materials

Duties / Role

• Under the supervision of BSU Chief, the incumbent's primary role is to provide operational support for complex CIS technical resolutions and process requests. This includes a broad range of IT related elements of networking, secure Voice, Video and Teleconferencing (VTC) IP, Crypto support and other related services. S/He contributes to the technical documentation for the resolution of day-to-day incidents and processes problems and service requests by performing recovery, troubleshooting, maintenance and operational activities. S/He interfaces daily with internal and external BICES customers, and perform Service Desk functions as required. S/He contributes to the investigation of possible security vulnerabilities by performing in-depth analyses and provides reports to SOSB with recommended actions for CIS security risks. The incumbent may be required to undertake operational deployments and/or travel duty assignments both within and beyond NATO's boundaries. The work is performed in a typical Secure Facility environment where slightly undesirable conditions may apply. The risk of injury is categorised as: Light Risk of Injury

Job requirements

All the mandatory requirements have to be met in order to apply.

• Possess higher secondary education with at least 3 years post related experience and at least 1 year post-related experience as Network Technician of IP networks and cryptographic materials (Mandatory)
• Possess at least 1 year of experience in providing networking and communications services support to users (Mandatory)
• Possess at least 1 year of experience of LAN/WAN communications, router/switch-based networks and routing protocols, with specific expertise on TCP/IP, MPLS and Cisco products/technologies (Mandatory)
• Possess at least 1 year of experience in configuring, connecting and cabling network devices with detailed knowledge of relevant interfaces (Mandatory)
• Possess at least 1 year of experience in implementation and operation of the IT networking and communications infrastructure and the resources required to plan, develop, deliver and support properly engineered IT services and products (Mandatory)
• Have the ability to understand, assess and solve technical issues in a troubleshooting environment and under pressure and time constraints (Mandatory)
• Demonstrate experience in preparing and maintaining documentation of a technical nature (e.g. Configur