Investor Services AML Manager

Job Description

Join our Fund Services team as an AML Manager, where you will play a critical role in safeguarding the integrity of our investor onboarding and ongoing due diligence processes. This position offers an exciting opportunity to combine regulatory expertise, client engagement, and team leadership within a dynamic and growing international funds environment.

As AML Manager, you will oversee the Transfer Agency onboarding function, ensuring compliance with AML/KYC, FATCA, and CRS requirements while delivering exceptional client service. You will serve as the key escalation point for complex and high-risk cases, lead regulatory and remediation initiatives, and work closely with clients, investors, and internal stakeholders to maintain the highest standards of compliance and operational excellence.

The successful candidate will bring strong technical AML expertise, a proactive approach to problem-solving, and a passion for mentoring and developing teams. You will have the opportunity to influence processes, drive continuous improvement, and contribute directly to the success of our clients and business.

Why Join This Role?

• • Lead and develop a team of talented onboarding and AML professionals.
  • Become a trusted advisor to clients on complex AML/KYC matters.
  • Drive regulatory compliance across investor onboarding, cyclical reviews, transaction monitoring, and FATCA/CRS reporting.
  • Work in a highly collaborative and client-focused environment.
  • Enjoy a flexible hybrid working model with opportunities for career growth and professional development.

This role is ideal for an experienced AML and Transfer Agency professional seeking to take the next step in their leadership career while making a meaningful impact on client service, compliance excellence, and operational effectiveness.

Key accountabilities:

Investor Onboarding

• • oversee and assist with the management of the daily operations of the Transfer Agency team
  • ensure that all relevant responsibilities are carried out and prioritized in accordance with deadlines
  • implement new or enhanced procedures or processes as required in line with updated regulations / client requirements
  • maintain oversight and follow up in relation to outstanding matters and elevate as appropriate
  • organize and assist with client due diligence visits
  • client communication and point of contact for escalation2

AML

• • provide oversight of new investor account opening to ensure compliance with AML/KYC and FATCA/CRS requirements
  • assist the Transfer Agency team and provide guidance on AML/KYC and FATCA/CRS requirements
  • act as primary contact for more complex and high risk AML/KYC cases for clients and direct/indirect reports
  • oversight of the review of AML/KYC on a trigger event basis or as part of a cyclical review process
  • review outstanding AML/KYC on a monthly basis and report and elevate aged items
  • carry out remediation of AML/KYC documentation where necessary
  • oversee and conduct adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis
  • oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately
  • completion of annual FATCA/CRS filings
  • assist in the compilation of client board reports;
  • act as mentor to junior analysts;
  • adhere to all processing procedures and controls;
  • act as both primary and escalation contact for both client and investor queries and act as host for client service calls and monthly board calls;
  • ensure client month-end reporting deliverables are being met;
  • gain an understanding of all funds across the team and cross train the team to ensure coverage when required;

Skills & experience required:

• • 3rd level qualification
  • 8-10 years’ experience in Transfer Agency / Onboarding with a track record of successfully managing a team
  • extensive knowledge of AML/KYC
  • excellent organizational skills and a high attention to detail
  • excellent PC skills (good knowledge of Microsoft Excel and Word essential)
  • self-motivated, innovative and analytical
  • ability to work well as part of a team
  • excellent client communication skills
  • team leadership skills

Additional information

• • The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

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