Travel & Customer Care Assistant
Il y a 6 jours
Brussel, Brussel-Hoofdstad, Belgique
UNIQUE
Temps plein
28 000 € - 38 000 € Contrat
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support.
Travel & Customer Care
- Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
- Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
- Identify and elevate complex cases to the appropriate team members when required
- Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
- Ensure compliance with internal procedures, data protection rules, and financial guidelines
- Support administrative tasks and team coordination as needed
- Troubleshoot participant documentation issues and follow escalation processes
Admin, IT & Tools
- Use internal platforms and helpdesk tools to efficiently assist participants
- Work with databases, IT systems, and standard office tools
- Ensure all data handling complies with GDPR and internal IT security protocols
- Promote sustainability principles as part of EMAS commitments