Travel & Customer Care Assistant

Il y a 6 jours

Brussel, Brussel-Hoofdstad, Belgique UNIQUE Temps plein 28 000 € - 38 000 € Contrat

Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support.

Travel & Customer Care

  • Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
  • Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
  • Identify and elevate complex cases to the appropriate team members when required
  • Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
  • Ensure compliance with internal procedures, data protection rules, and financial guidelines
  • Support administrative tasks and team coordination as needed
  • Troubleshoot participant documentation issues and follow escalation processes

Admin, IT & Tools

  • Use internal platforms and helpdesk tools to efficiently assist participants
  • Work with databases, IT systems, and standard office tools
  • Ensure all data handling complies with GDPR and internal IT security protocols
  • Promote sustainability principles as part of EMAS commitments