Expert Digital Business Analyst

Expert Digital Business Analyst - Transversal - BNP Paribas Fortis

Dates: 2026-10-13 — 2027-10-13

BNP Paribas Fortis seeks an Expert Digital Business Analyst for its Transformation Office in Brussels. The mission develops and continuously optimizes digital channels for business customers and users. It combines business analysis, product discovery and data-driven decision-making to identify needs, validate opportunities and define valuable solutions.

The consultant owns initiatives that span products, processes, domains and teams beyond a single squad or cluster. Responsibilities extend from opportunity discovery and initial framing to decision-making, delivery follow-up and adoption. The role aligns business, product, process and IT stakeholders, including Compliance, Legal and Risk, and turns ambiguous challenges into clear scope and actionable roadmaps.

The assignment requires cross-domain leadership, stakeholder coordination, digital initiative management and strong analytical and communication skills. English proficiency, excellent Dutch or French and a master’s degree are requested; banking onboarding and KYC experience are strong assets, and relevant certifications are a plus. The stated mission runs from 13 October 2026 to 13 October 2027, with 50% on site and 50% homeworking and limited travel.

Top Reasons to Apply

Own transversal digital initiatives

Influence senior stakeholders

Hybrid working arrangement

Responsibilities

Takes end-to-end ownership of transversal initiatives, from initial framing and stakeholder alignment through analysis, decision-making and delivery follow-up.

Leads the discovery and assessment of new business ideas and opportunities before they become formal initiatives. This includes clarifying the problem or opportunity, exploring possible approaches, assessing customer and business value, identifying dependencies and preparing recommendations for decision-making.

Structures complex and ambiguous topics by defining the scope, objectives, expected outcomes, governance, stakeholders, dependencies and high-level delivery approach.

Coordinates across multiple business and delivery domains, ensuring that different perspectives, requirements and constraints are understood and incorporated into a coherent solution.

Builds and maintains strong stakeholder alignment across squads, clusters, business domains, product management, process teams, IT and other relevant partners.

Identifies, evaluates and recommends feasible solution options, balancing customer value, business impact, strategic alignment, cost, risk, operational impact and implementation constraints.

Translates transversal business needs into clear capabilities, requirements and deliverables, while ensuring that detailed feature ownership remains embedded within the responsible squads or product teams.

Prepares decision-making material and recommendations for senior stakeholders and governance bodies, including opportunity assessments, business cases, impact analyses, roadmaps and implementation scenarios.

Must Have

Complex cross-domain leadership

Senior stakeholder collaboration

Ambiguous business problem structuring

Coordination without hierarchical authority

Meeting and workshop facilitation

Complexity and ambiguity navigation

Business technology perspective bridging

Nice to Have

Banking onboarding KYC experience

End-to-end transversal initiative ownership

Strategic and conceptual thinking

Discovery and opportunity assessment

Strong stakeholder leadership skills

Agile and adaptive mindset

Data-driven analytical decision-making

Autonomy and proactive initiative

Enterprise-wide digital capability experience

Early-stage strategic business discovery

Detailed Responsibilities and Skills

Additional Responsibilities

• Actively manages cross-team dependencies, risks and open decisions, escalating where necessary and ensuring sufficient ownership across the involved teams.
• Supports squads or clusters by exception when an initiative requires temporary transversal coordination or additional ownership because of complexity, dependencies or capacity constraints.
• Leads product discovery and business analysis activities, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business-case preparation and decision-making material.
• Supports implementation and adoption by clarifying business requirements, facilitating alignment during delivery and testing, and coordinating the resolution of transversal business issues.
• Demonstrated experience leading complex, cross-functional or cross-domain initiatives.
• Experience working with multiple teams a