Director, IT Services Europe

Director, IT Services Europe

Location: Antwerp, Belgium

Reporting to: Global VP, Information Technology & European CEO

Travel: Approximately 20–30% across Europe

Languages: Fluent English and Dutch required; French is an asset

Compensation: €110,000.00 to €130,000.00 Annually

Connecting Europe. Aligning Globally. Leading Through Relationships.

Technology may be at the heart of this role — but relationships are what will make you successful.

We are looking for a Director, IT Services Europe to serve as the senior technology leader for our European operations and, importantly, as the bridge between our European business and our Global IT organization in North America.

This is not simply an IT operations role.

You will work alongside senior European business leaders to understand where the business is going, translate those priorities into technology requirements, and ensure the European voice is represented in global technology decisions.

At the same time, you will partner closely with our North American Global IT leadership and domain teams to bring global standards, capabilities and expertise into Europe.

Your challenge is to make both sides work as one global technology organization.

What You Will Do

Be the Bridge Between Europe and North America

You will be the primary connection between European business leadership and our Global IT organization.

You will build trusted relationships with executives and operational leaders across Europe while developing equally strong partnerships with Global IT leaders responsible for ERP, infrastructure, applications, cybersecurity, service desk, data and other enterprise technologies.

You will ensure that:

• European business requirements are heard, understood and appropriately prioritized.
• Global technology strategies and standards are effectively translated into the European operating environment.
• Business leaders understand the technology implications of major operational and investment decisions.
• Global IT teams understand the business realities and priorities of our European operations.
• Ownership, accountability and decision-making remain clear across a global matrix organization.

Simply put: you will connect the people who understand the business with the people who enable it through technology.

Build Trusted Executive Relationships

Technology decisions increasingly are business decisions.

You will establish yourself as a trusted technology partner to European executives and operational leaders, ensuring IT is involved early when the business is considering changes involving systems, data, infrastructure, integrations, vendors, cybersecurity, applications or operating processes.

You will listen to the voice of the business, challenge when necessary, facilitate decisions and help stakeholders navigate competing regional and global priorities.

Success in this role will depend as much on your ability to influence, communicate and build trust as it does on your technical knowledge.

Lead IT Services Across Europe

As the accountable IT leader for Europe, you will provide leadership across:

• ERP and enterprise applications
• Infrastructure and cloud environments
• Service desk and end-user technology
• Cybersecurity
• Data and integrations
• Technology projects and transformation
• Vendor and supplier relationships
• Technology architecture and governance

You will coordinate internal teams, external partners and Global IT resources to provide reliable, secure and scalable technology services across our European locations.

Create Alignment and Accountability

Working in a global matrix requires clarity.

You will partner with Global IT leaders to establish clear ownership for business engagement, architecture, solution design, configuration, implementation, support and ongoing service performance.

You will develop an effective European technology governance model covering:

Business Need → Intake → Prioritization → Architecture → Decision → Delivery → Support

The objective is straightforward: the right people involved in the right decisions at the right time.

Shape the European Technology Roadmap

Working with European leadership and Global IT, you will develop and maintain the European technology roadmap across applications, ERP, infrastructure, cybersecurity, data, integrations and digital initiatives.

You will balance regional requirements with global standards while ensuring investments support long-term business objectives.

You will also evaluate emerging technologies, industry practices and ext