Application Support Engineer
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Responsibilities
- Own and drive resolution of complex customer issues with Engineering, Product Management, and Operations
- Solve technical problems through data analysis, troubleshooting, and issue replication
- Use AI and automation to improve documentation, knowledge sharing, data analysis, and support tools
- Provide technical guidance and product training to customers, partners, and internal teams
- Equip Field Application Engineers with necessary product knowledge
- Benchmark and assess GNSS and GNSS/INS solutions in customer environments
- Analyze application data and competitive solutions for performance, usability, and robustness insights
- Support validation, field testing, and technical investigations
- Provide customer feedback and application insights to influence product development
- Support prototype evaluations and early customer engagements
- Improve products, support processes, and technical infrastructure
- Support key customer opportunities and design-ins with advanced technical expertise
- Engage selected customers to understand challenges and maximize use of Septentrio technology
Requirements
- Master's or technical bachelor's degree in electronics, computer science, geomatics or equivalent
- Strong understanding of software and hardware integration
- Strong analytical and data analysis capabilities
- Team player with a customer-oriented attitude and great interpersonal skills
- Clear communication skillsProactive problem-solving and ownership of technical issues
- Willingness to travel approximately 5-10%Proficiency in English is requiredAdditional languages are a plus
Core Competencies
Demonstrates expertise in resolving complex customer issues through data analysis and technical problem-solving, while providing guidance and training on GNSS and GNSS/INS solutions. Proficient in software and hardware integration, with a strong focus on customer engagement and feedback to drive product improvements.
Highest-signal resume keywords
- Data Analysis
- Technical Problem-Solving
- Software and Hardware IntegrationCustomer EngagementTechnical Guidance
Hard Skills
- Data AnalysisTechnical Problem-SolvingSoftware and Hardware IntegrationGNSS SolutionsGNSS/INS SolutionsTechnical InvestigationsField TestingPrototype EvaluationsDocumentation ImprovementKnowledge Sharing
Soft Skills
- Customer-Oriented AttitudeInterpersonal SkillsClear CommunicationProactive Problem-SolvingTeam Player
Industry Keywords
- ElectronicsComputer ScienceGeomaticsCustomer FeedbackApplication Insights
Tools & Technologies
- AIAutomationSupport ToolsTechnical Infrastructure
- ElectronicsComputer ScienceGeomaticsCustomer FeedbackApplication Insights
- Customer-Oriented AttitudeInterpersonal SkillsClear CommunicationProactive Problem-SolvingTeam Player
- Data AnalysisTechnical Problem-SolvingSoftware and Hardware IntegrationGNSS SolutionsGNSS/INS SolutionsTechnical InvestigationsField TestingPrototype EvaluationsDocumentation ImprovementKnowledge Sharing
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