Global Service Delivery Leader — Flexible Work

Il y a 2 jours

Brussel Hoofdstad, Belgique Sopra Steria Temps plein 90 000 € - 130 000 € Contrat

Sopra Steria is seeking a Service Delivery Manager to nurture customer relationships and ensure high-quality service delivery aligned with SLAs. The role focuses on defining and monitoring SLAs, driving automation, and optimizing resource use.

You will be the main liaison between customers and operations, manage accounts, oversee invoicing, and ensure ITIL-compliant processes, CSI initiatives, and risk management across projects up to ~100 days. Multilingual English, Dutch, and French required.