Internship – CRM

About the job

This 6-month CRM & Client Data Assistant internship, based in Brussels from January 2027, immerses you in the CRM team for Fragrance & Beauty across Benelux & Scandinavia. You focus on client data analysis, campaign operations, and reporting. You will report to the CRM Manager, and work closely with the CRM Specialist, and collaborate with Marketing, Operations and Retail teams.

What impact you can create at Chanel

Prepare monthly CRM dashboards and ad-hoc analyses, and help refine the data that guides CRM strategy Plan and coordinate the gifting programme across eligibility rules, forecasts, order planning and client experience Support EDM and local campaigns and coordinate print campaigns, from client lists and validation to post-campaign recommendations Manage client cases with La Ligne de CHANEL and boutique managers, from investigation to closure Support loyalty programme operations and help equip boutique teams to deliver CRM and La Collection initiatives You are energised by Working with data and turning findings into practical insights Measuring the effectiveness of CRM campaigns Learning more about CRM within a luxury house Collaborating with different stakeholders across Retail, Marketing and Operations Gaining autonomy and ownership of projects

What you will bring

• An analytical mindset and a strong interest in working with numbers and client data
• Solid Excel skills; familiarity with Power BI or similar reporting tools is a plus
• Strong organisation and attention to detail, with the ability to manage multiple priorities
• A collaborative approach and a genuine willingness to learn
• Good communication skills in English, French and/or Dutch

What Chanel can offer you

• Hands-on experience in client data analysis and campaign reporting
• Practical knowledge of EDM execution and communication validation
• Opportunity to develop strong analytical, organisational and collaboration skills
• A foundation in CRM and data-driven marketing within a supportive team
• In-house trainings dedicated to the culture of the House

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.