Quality Manager Ghent-Zeehaven

Department: Operations/Production/Manufacturing

Full-time or Part-time: Full-Time

Job Type: Employee

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Location: Amcor Gent-Zeehaven and Amcor Eke

Line Manager’s Job Title : General Manager Amcor Gent-Zeehaven/Eke

Contract Type: Full-time/permanent

Job Purpose

As Quality Manager, you will be responsible for the quality policy, day-to-day quality operations and the continuous improvement of quality processes across two blow moulding production sites in the Greater Ghent region.

You will oversee product and process quality, ensure compliance with applicable quality standards and drive customer satisfaction.

You will combine a strong operational presence on the production floor with an analytical and strategic approach to quality management. You will be highly visible on the shop floor on a daily basis, closely monitoring quality issues and ensuring that deviations are not only corrected but also systematically prevented from recurring.

Job Dimensions & Scope

Amcor Gent-Zeehaven and Amcor Eke NV are part of the Amcor Global Group, a leading player in the European market for the manufacture of recyclable plastic bottles using extrusion blow molding technology. Both sites employ approximately 220 people and have been developing an impressive range of plastic packaging solutions for customers across various sectors for over 65 years. They manufacture a wide variety of packaging products for use across different industrial segments.

You will lead the internal quality team, develop your employees’ skills and foster a quality culture built on ownership, collaboration and continuous improvement. In doing so, you will work closely with the various departments and management team to embed quality sustainably throughout the entire organization.

You are a member of the MT+ management team, actively contributing to BMS Belgium’s operational and strategic objectives from a quality management perspective.

You report to the General Manager of Amcor Gent-Zeehaven/Eke and work in close functional collaboration with the Quality Responsible at BMS.

Principal Accountabilities

(L ist the key responsibilities for the job. Taken together, statements below should give a comprehensive coverage of the job to someone unfamiliar with it. Also note the approximate time spent for each major result area)

• Safety is your top priority, and you ensure a safe working environment.
• You are present on the shop floor every day and actively involved in quality monitoring and follow-up. You ensure a balanced presence across the Ghent and Eke sites.
• You combine a pragmatic approach with sufficient analytical depth to set priorities and make efficient use of available resources.
• You are responsible for managing customer complaints, from the initial analysis and communication through to the implementation and verification of corrective actions. You ensure timely, evidence-based and customer-focused feedback, while monitoring agreed response times. You work closely with the relevant internal departments to identify the root causes of complaints and implement sustainable solutions.
• You have overall responsibility for day-to-day quality operations at both sites, ensuring the consistent and uniform application of quality processes.
• You manage quality performance based on objective data and measurable results, including:
• Number of customer complaints: reducing the number of complaints and preventing recurrence.
• Defect rate: reducing the number of defective products and improving process quality.
• Rework hours: minimizing quality-related rework and associated production losses.
• Average response time to customer complaints: ensuring a prompt