German Customer Service and Sales Officer in Malta
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Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join a Great Place to Work-Certified international bank that is redefining the "new generation" of digital lending.
Your Responsibilities
- Sales & Conversion: Actively engage with German-speaking leads to guide them through the loan application process and promote our card products
- Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals
- Onboarding & Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant
- Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels
- Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings
Requirements
- Language: Native or C1 level fluency in German (essential) and a professional command of English
- Sales Experience: Minimum 1-2 years of experience in a sales-driven environment (e.g., Telesales, Business Development, or Commission-based Retail)
- Financial Literacy: Previous experience in banking or financial services is highly preferred
- Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems
- Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta
- Attributes: Resilient, persuasive, and motivated by hitting performance targets
Benefits
- Salary: Competitive base salary of €23,000 - €28,000 per year (depending on experience)
- Bonuses: Performance-based bonus structure
- Relocation Support: Financial assistance (relocation bonus) to help you settle into life in Malta
- Health & Security: Comprehensive Private Health Insurance and Life Insurance
- Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast
- Social Life: Regular monthly after-work events and "Casual Friday" drinks
- Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations
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