Dutch-Speaking Customer Support Agent
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We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.
Working Location:This role is only remote in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Language: Dutch - C1/C2 level
English: B2-C1, depending on the project
Compensation:€1,300-€1,500 gross/month (paid over 14 months)+ performance-based bonus of up to €250/month, depending on the project
Relocation Package: Hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project
Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.
Your Responsibilities
- Provide customer support via phone, email, and chat
- Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
- Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
- Troubleshoot basic technical issues and guide customers through product setup and configuration
- Handle customer complaints professionally and provide appropriate solutions
- Create and manage customer cases accurately in CRM systems
- Investigate customer issues and determine the most appropriate solution
- Escalate complex cases to the relevant internal teams when necessary
- Provide customers with timely updates regarding their cases
- Complete back-office tasks and maintain accurate customer records
- Use internal tools and knowledge bases to research information and resolve inquiries
- Maintain a professional and customer-focused approach in every interaction
Requirements
- C1/C2 level of Dutch
- B2-C1 level of English, depending on the project
- Strong written and verbal communication skills
- Good problem-solving and multitasking abilities
- Customer-oriented and solution-focused approach
- Ability to remain calm and professional when handling challenging customer situations
- Ability to work effectively in a fast-paced international environment
- Basic familiarity with CRM systems and digital tools is an advantage
What We Offer
- 100% remote work from Greece
- Competitive salary of €1,300-€1,500 gross/month, depending on the project, and it ispaid over 14 months,
- Performance-based bonus of up to €250/month, depending on the project and individual performance
- Fully Paid and structured training
- Comprehensive onboarding and nesting support
- Opportunities for continuous learning and professional development
- Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
- Relocation support including 4 weeks hotel accommodation, flight ticket, airport pick up and real estate agency fee
- The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas
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