IT Support Specialist

Your key responsibilities as IT Support Specialist

• User onboarding & system setup: Prepare, configure, and deploy workstations (laptops/desktops, peripherals, mobile devices) for new hires. Conduct initial IT walkthroughs to help new team members get acquainted with our software, security protocols, and internal systems.
• Helpdesk & ticket management: Monitor, prioritize, and resolve incoming technical support requests via our IT ticketing queue in a timely manner, providing clear communication throughout the process.
• Hardware & asset management: Maintain accurate inventory records for all PC assets, peripherals, and software licenses. Track check-ins, check-outs, repairs, and hardware decommissioning.
• General IT & workplace support: Troubleshoot day-to-day hardware, software, network connectivity, and operating system (Windows/macOS/Linux) issues.
• Peripherals maintenance: Oversee office hardware including multifunction printers, conference room AV systems, network switches, and local desk setups.
• Documentation & knowledge sharing: Create and update user-facing guides and internal IT documentation to promote self-service and improve team efficiency.
• IT project support & migrations: Hands-on participation and eager assistance in complex IT system, cloud, or infrastructure migrations alongside senior team members.

Experience & Education

• Minimum 2 years of experience in an IT Helpdesk / Technical Support role,
  OR a Bachelor’s degree in Information Technology (or related field).
• Above all, a strong drive and motivation to grow within the IT field

Technical Knowledge

• Proficiency with Windows 10/11
• Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Experience with Google Workspace is a plus.
• Familiarity with Active Directory, Entra ID (Azure AD), or identity management tools.
• Basic understanding of network fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting). Hands-on experience with firewall management and network traffic filtering (familiarity with gateway firewalls like AXS Guard or Unifi is a significant advantage).

Languages

• French: Fluent written and spoken communication skills (required for daily user support).
• English: Daily professional use to handle technical documentation, systems, and internal communication.
• Dutch language skills are considered a strong plus.

Process & tools

• Hands-on experience with IT Service Management (ITSM) ticketing tools (e.g., Jira Service Desk, ServiceNow, Freshdesk) and asset management software.
• As an IT Support Specialist, you’ve an exceptional communication and interpersonal skills with a patient, service-oriented mindset.
• You are able to translate technical jargon into simple terms for non-technical users.

Preferred qualifications

• Certification for Azure or Google environments
• Basic scripting skills (PowerShell or Bash) for routine task automation.
• BE/EU Secret accreditation is a plus

Our offer

• Join a dynamic and fast-growing company in a booming sector
• Participate in the development of the company as a co-creator of innovative solutions
• Develop your career path and add top-level trainings and certifications to your CV
• Benefit from an attractive salary package, including a full range of benefits :
  • A CDI contract
  • A mobility budget or company car
  • A competitive group insurance including pension fund, death, and disability coverage,
  • An attractive complementary insurance for non-work-related accident and loss of salary in case of sickness, company fully supported contribution
  • 32 days holiday/year (on a fulltime equivalent basis)
  • A flexible home working policy
  • Other fringe benefits (meal vouchers, eco vouchers, ...)
• Fun company events, exclusive team experiences
• Contribute to a safer, fairer world for data subjects and citizens, ensure the serenity of great businesses and essential public institutions
  Live your values daily in a dynamic, fun and multicultural working environment.