Senior Service Manager

Function

We're looking for a Senior Service Manager to join our client's security leadership environment in a high-impact, hands-on consulting role. You'll provide senior-level support across a range of transversal security, governance, resilience, and service management topics, working closely with senior stakeholders and adapting your focus as organisational priorities evolve. This role is ideal for a seasoned professional who combines strong service management expertise with excellent executive communication, analytical thinking, and the ability to operate independently in a complex, international environment.

Role & Responsibilities

As part of the CISO Office, you'll provide expert hands-on support across operational and strategic initiatives, helping ensure continuity, strong governance, and effective delivery. Your responsibilities will include:

• Support the operational CISO Service Manager in ensuring operational excellence and delivery of key security and resilience initiatives.

• Own and report operational and strategic KPIs to senior and executive management, including dashboards, monthly management reports, executive summaries, and performance analyses.

• Translate complex operational data into concise executive insights, recommendations, and decision-making material.

• Prepare executive communications, management briefings, governance papers, decision documents, and formal escalations.

• Support governance and steering committees and facilitate discussions with senior stakeholders.

• Act as a change and communication lead where required, helping stakeholders understand and adopt organisational changes.

• Contribute to compliance and governance activities related to ISO/IEC 27001, NIS2, and other relevant standards.

• Provide transversal support across cybersecurity third-party risk management and business continuity/disaster recovery.

• Contribute to cybersecurity capability improvement, risk mitigation, tooling assessments, and RFP processes.

• Challenge stakeholders constructively, manage conflicting interests, drive decisions, and coordinate activities across a matrix organisation without direct hierarchical authority.

• Manage multiple reporting cycles, action trackers, deadlines, and stakeholder requests while maintaining a high level of accuracy and quality.

• Adapt quickly to changing organisational priorities and take ownership of new areas as business needs evolve.

Profile

We're looking for a senior professional with a proven track record in service management, governance, reporting, executive communication, or related areas within large and complex organisations.

You should have:

• At least 5 years of experience owning and reporting operational or strategic KPIs to C-level executives, boards, steering committees, or senior leadership.

• At least 5 years of experience preparing executive communications, management briefings, decision papers, and formal escalations.

• At least 3 years of regular interaction with senior management, executive committees, or equivalent governance bodies.

• Proven experience delivering governance, reporting, communication, or service management initiatives within organisations of more than 1,000 employees.

• Strong knowledge of SLA/OLA management, ITIL v2/v3, project management frameworks, and ISO/IEC 27001/27007.

• Experience working successfully in multicultural and intercultural environments.

• Excellent analytical, organisational, and written communication skills.

• The ability to work autonomously under pressure and with minimal supervision.

• Strong stakeholder management and influencing skills, particularly in matrix environments.

• A minimum Master's degree in Computer Science, Information Management, Engineering, Mathematics, Business Administration, or an equivalent discipline.

• Fluency in English, French, and Dutch, both spoken and written, with a minimum C1 level in all three languages and native-level C2 proficiency in either French or Dutch.

An additional postgraduate qualification in governance, risk management, change management, communication management, or project management is considered a strong asset. Experience in cybersecurity, third-party risk, business continuity, disaster recovery, or related CISO Office activities will also be highly valued.

Practical Information & Evidence

This is a hands-on consulting assignment requiring a high degree of autonomy and regular interaction with senior stakeholders. The assignment may require on-site presence up to five days per week, depending on organisational needs.

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